We arrived at Jabal Al-Aman around 2 a.m. and were given a room that was absolutely terrible—nothing like the pictures online. It wasn’t even close to a three-star hotel; it felt more like a one-star place in very poor condition. They then gave us another room, but that one was filthy, especially the toilets. I was traveling with my 70-year-old mother, and the situation was unbearable, so we had no choice but to leave and find another hotel on our own without even using Hotels.com. Jabal Al-Aman was a complete disaster, and we want a refund. The website rated it as an 8, but it was absolutely not an 8. In reality, it shouldn’t even be listed unless they post accurate pictures—it’s completely misleading.