We chose the hotel because the Hotels.com filter said the hotel was dog friendly. The hotel was not dog friendly at all. On arrival I was given an A4 sheet of paper with the rules for the dog, not exactly the warm welcome we were expecting. Unfortunately dogs are allowed on reception and the bedroom but that is all so we couldn’t eat in the bar area as dogs aren’t allowed. Also dogs are not allowed to be left in the room alone so adults can’t eat in the bar either. Also on booking the lovely lady called Jasmine said she would give us a room next to the fire exit which she did (Jasmine is credit to the team), unfortunately the restaurant manager saw me using the fire exit and said that I wasn’t allowed to do that again, another example of not such a dog friendly hotel. Definitely would not stay again as the hotel is in a very undesirable area. The two bar staff we met were friendly as was Jasmine on reception when we checked out.
Jonathan
Jonathan (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 8 日
Room was excellent very pleasant stay.
Susan
Susan (2 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 6 月 1 日
The reception staff were excellent and went above and beyond. The restaurant was super busy (think there was a coach trip) but the service staff took it in their stride and a credit to the whole stay
Ian
Ian (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 5 月 30 日
Good
Mel
Mel (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 23 日
Excellent
Really good lovely rooms very friendly staff thank you for a great stay
Brett
Brett (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 5 月 20 日
Ok place
Ok place
Nancy
Nancy (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 10 日
Quick stop over
david
david (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 5 月 10 日
vanessa
vanessa (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 20 日
Brilliant!
Tracy
Tracy (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 12 日
Was a nice stay
thomas
thomas (6 晚商務旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 4 月 7 日
Caroline
Caroline (1 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2025 年 4 月 6 日
We checked in he got charged for He noticed this and asked for a refund at check out and they practically laughed at him and said it wasn’t there problem and refused to refund his money. Blatant theft in my eyes.
If this is the way this company acts when they have made an error, I/my group will never stay with this hotel chain again.
Shocking!