I recently stayed at the Marriott for 2 days, paying over $500 for my room, and unfortunately, my experience was very disappointing. Upon check-in, I was given a room where the key card didn’t work. After several failed attempts, I was informed that the door battery was dead. I waited over 30 minutes for assistance, and instead of resolving the issue that evening, the battery was not replaced until the following afternoon. This was a major inconvenience, especially given the short length of my stay.
To make matters worse, I was double charged on my card. I was told one of the charges was a “mistake,” but no clear explanation was provided, and I was informed I would need to wait 10 days for the $135 to be returned. That extra charge was money I needed to travel back home, and as an out-of-town guest, this placed me in a very stressful situation.
Between the room issue, the lack of urgency in resolving it, the financial mistake, and the fact that I paid over $500 for just 2 nights, I feel my stay fell far below the level of service expected from the Marriott brand. Given the significant inconvenience and cost, I am requesting a refund, or point equivalent to the amount I paid which was over $550