The staff was supper friendly we were treated great however the resort was turned into nickelodeon after we booked and expedia did not notify us.
JoAnne
7 晚浪漫旅程
10/10
Fantastic property; very helpful service. Food is very good. Beach is spectacular. Good value for the price. Room service and refrigerator repair-stocking a little slow, but overall an excellent experience. Be aware of some challenges with the online reservation (including using Hotels.com) which may be a function of the property changing hands from Karisma to Nickelodeon.
真實旅客
5 晚家庭旅程
10/10
Me gusto mucho las áreas, un lugar tranquilo y el cuarto excelente. La comida sumamente rica y muchas alternativas. Pienso volver a visitarlos.
Miguel
1 晚浪漫旅程
10/10
felicita estella
2 晚行程
2/10
This is a Nickelodeon Hotel, not what was advertised. From hat we learned there is a recent change in management and new manager is trying to save money where possible, so they don’t have enough staff. Check in and check out will take you at least an hour each time, the line for the COVID test took also a little over an hour. This is not the employee’s fault, they simply don’t have enough people. You will spend too much time waiting for everything at this place and again… this is not Azul Beach, this is Nickelodeon. If you are looking for a peaceful, quiet, relaxing place where you can drink… this is not the place.
Ivan
6 晚家庭旅程
10/10
Gabriela
1 晚行程
10/10
Martha
1 晚家庭旅程
4/10
Soy gerente de operaciones en una cadena de hoteles y me molesto de gran manera que no obtuve el hotel que reserve con Expedia, yo reserve AZUL para adultos con mi pareja celebrando 2 años de casados, luego de 15 años de relación y 7 hijos que tenemos, quería un hotel para mi y el, me fui hasta Cap Cana porque pensé que mi reserva era allá, cuando llego aquí y veo que es Nickelodeon (niños!!!!) pedí hablar con 1 supervisor de recepción y es tan incompetente que no fue capaz de darme la cara a ver de qué manera podíamos solucionar mi situación, aún diciéndole que me interesa quedarme y pagar incluso 1 noche más. El joven Cesar del check in fue atento y trato dentro de sus posibilidades de ayudarme y le agradezco, pero la solución no estaba en el. Expedia me ha hecho pasar mi aniversario de boda en un hotel para niños y el personal del hotel no ha sido capaz de darme una solución, ejemplo un cambio para el Azul de Cap Cana, era lo que quería.
Melissa
1 晚浪漫旅程
8/10
En cuanto al hotel es hermoso, limpio ,cuidado y tranquilo , la habitación es inmensa con todo lo necesario y muy bien ambientada, la comida deliciosa ,el personal muy atento y cordial. Mi queja va a la pagina que debe advertir que es un hotel familiar y de muchos niños que es su público fundamental y que se llama Nickelodeon, llegando alli nos enteramos que no es Azul como dice la publicidad , bueno nos quedamos y lo disfrutamos.
Santa
1 晚浪漫旅程
10/10
Nitin
2 晚行程
2/10
Olena
7 晚行程
2/10
This property no longer exists. We had no idea when booking that this property is now nickelodeon. Expedia never contacted us and when we arrived they did not have our reservation. If we knew this was a Nickelodeon resort, we would not have booked it.
The resort itself was clean and not crowded. Pools were very nice. The staff was friendly. The food was not good. Only 1-2 restaurants were open each day. The buffet was repetitive. Swim up bars we’re not open. The water park was small. The only “bar” to hang out and have drinks is a dark wine bar. Overall we were disappointed and ended up leaving a day early. We would not return.
Shauna
8 晚家庭旅程
10/10
Rolin
2 晚友伴旅程
10/10
Excelente
sulay
4 晚友伴旅程
10/10
Muy buena comida, el servicio impecable
Sergey
2 晚行程
8/10
Staff was super friendly and helpful.they only thing i don't like was the repairs were doing with heavy electrical tool (grainger) in the same building i was staying . the rest super nice family oriented place.
miguel
5 晚行程
10/10
Ju
Ashelynne
2 晚行程
10/10
Still cant decide what i liked better: the staff or the grounds. Extremely well maintained and great servuce all around. Some rules about room servuce were tricky but manageable. Food was 6/10 so not the best but not bad enough to get you awqy from the amazing staff. Yokaina in particular was a standout star! Promote her now!
Lonnie Fyles
7 晚友伴旅程
8/10
Mi esposo y yo tuvimos una buena estadía , el personal muy agradable especialmente Rubén de Wok Wok, Nuestra camarista jacqueline tan atenta ,Ana de concierge y por supuesto Jhon de Doppio quien tuvo unas excelentes atenciones y brinda un servicio excepcional ⭐️ ⭐️⭐️⭐️⭐️.
Kimberly
2 晚行程
8/10
I recommend this property to others with confidence
Fouad
6 晚家庭旅程
10/10
Jenniffer
5 晚行程
6/10
I liked a few of the staff. I did not like being hunt down to purchase timeshare. Taking away from my fun time.