My room was clean and comfortable but terrifically hot. There was no air conditioning or even a fan when the temperature was 32°C
The hotel itself smelt of mildew as you walked in.
Mrs L P
1 晚商務旅程
10/10
Excellent service from attentive staff and central location with lots of bars and cafes and shops near by. Easy parking too
ADRIAN
1 晚家庭旅程
2/10
The room number was missing on the door so we spent ages looking for where we needed to be. The shower took forever to get warm the shower tap was broken and kept falling off. There was no plug hole and the inside of the hole was filthy. The toilet roll holder was hanging off the wall and the roll fell off every time you needed it. The bed was uncomfortable and every time you moved it was unnecessarily loud. People smoking right outside the door so all you could smell was smoke the entrance had a cracked window and down the hall way the far end window had been smashed.
Lisa
1 晚行程
4/10
Said free parking on Hotel.com but I got charged £6 plus took £20 hold fee which was not explained at all. Booked for two people only one sets of towels and no toilet paper.
Roshan
1 晚行程
6/10
The hotel overall was ok, parts look luxurious but some is very basic. Our room was on the main road which was very noisy and being warm we wanted the window open but it wasn’t possible due to the outside noise, although we appreciate the hotel can’t do anything about the road. The restaurant was also closed for refurbishment during our stay.
I would say the staff were amazing, very helpful, friendly and welcoming.
Hotels.com advertise free parking at the hotel, which changed a while back, so the staff waived the cost for us.
I would say the hotel is possibly going through a gradual refurbishment and has potential to be a very lovely hotel.
James
2 晚行程
6/10
Jamie
1 晚行程
8/10
Sondre Gösta Fjose
1 晚行程
8/10
The room was fine. Money has obviously been spent on updating the hotel, maybe a bit more needs to be spent to improve things. For example, the bathroom had been upgraded, new bath, hand basin, shower; but the tiling and grouting had not been finished. Also the bath was very slippery so maybe provide a bath mat. Also, we were only provided with two bath towels, no hand towels or bath mat. As we only stayed one night, it wasn’t a problem but for longer stays, the additional towels would have been needed. That said, it’s always a pleasure to stay in such an historic building.
真實旅客
1 晚行程
6/10
Comedy of errors, the room we were allocated had not been cleaned so were then given another room, when we tried to unlock the door with a key card it wouldn’t work, so back down to reception, the batteries needed changing. Eventually got the room sorted, so decided to make a drink and this being a deluxe room we thought maybe a biscuit ,at least expected a teaspoon, nevermind. Put the tv on and it was a waste of space kept loosing signal , so sadly I wouldn’t give this more than an average rating.
Kevin
1 晚行程
10/10
Oliver
1 晚友伴旅程
8/10
alan
1 晚行程
10/10
A sole cyclist, good check in. Secure parking for my bike. An upgrade on a room. Good facilities, lots of hot water. Clean fluffy towels, comfortable bed. Smart TV, tea coffee, bathroom soap etc. quiet night. Full breakfast, juice, coffee toast, croissant, jam butter and a fried English. Very good.
Would return, the building is old, a bit run down, but lots of character.
Brian
1 晚行程
10/10
Had a fantastic stay will be staying again
Lee
1 晚行程
2/10
Very terrible customer service, room is in terrible state very cold. When i asked for extra radiator took me to get one another day and half
Henry
4 晚商務旅程
6/10
For the price it was ok, but very tired property and not the cleanest room ive ever stayed in.
A
1 晚商務旅程
4/10
Poor check-in
Steven
1 晚商務旅程
6/10
Livv
1 晚行程
10/10
Good all round
Ieuan
1 晚行程
10/10
The place needs work, but the wonderful staff are committed to bringing it back to its former glory.
I can't speak highly enough of the staff.
Phil
1 晚商務旅程
6/10
Muhammad
1 晚商務旅程
8/10
Friendly helpful staff
Ann
1 晚浪漫旅程
6/10
Lights and hair dryer didnt work. Reported to staff, wss told they would look into it and they never did. Bed was uncomfortable, the sofa bed was comfier. The shower tray was dirty, hair in the bath. If you have a young child and use a pram avoid as there is no lift to get upstairs.
Kimberley
2 晚家庭旅程
6/10
Gillain
2 晚家庭旅程
6/10
Ok, here's what was a beautiful Georgian hotel with the front registered as a listed building. No one has done any maintenance work on the front. There are cracks in mortar and one cracked window. There is still what looks like bin liners holding the roof on. And that has been like that for years. Now under another management, they ate least have some beers on tap and lemons behind the bar. which they didn't have a few years ago. I actually went out and bought them some lemons one year.
The website says the rooms have been refurbished. Hmmm. I had a broken light switch. A toilet that I had to take apart to fix the flush system. Shower taps I could hardly turn one off or regulate the temperature. In one corridor, a door marked "PRIVATE" had been kicked in and was hanging off its hinges. Some one could at least have shut it and hidden the line store.
"Each room is meticulously designed to provide a neat and inviting ambiance." My room was clean and the bed was comfortable. There was a long and interesting menu but none of it available at lunchtime.
It's in a great position, right on the High Street but it is slowly falling to bits. It needs a ton of money spending on and I doubt anyone ever will spend that money. It's one thing tidying up the rooms a bit the reputation is becoming a bit of a joke.