We could not face any person in the building , everything is online or through a intercom that last day I could not get connected because nobody answered, I could not check out because the machine that you have to use to check in and check out was broken and I have to email them to let them know that I have checked out, they also have a restricted time to check in, at least they have locker that charge you $2 euros to keep safe your luggage, area around is good and walkable to the most important attractions, I would not recommend this hotel