When arriving at reception we were a little weary of our decision for booking this hotel. A small hut with a dirty table, a telephone and messy office bedside table were to greet us at 3pm in the afternoon. No staff to be seen only heard talking in a back room. After 4-5min we were finally noticed by someone in there way home. We were shortly after taken to our villa, the smell of musty mould and mildew was horrendous. Wanting to use our private pool straight away was not an option as the pool filter system was not working and the top of the water was covered in dead bugs, leaves and flowers from overhanging trees. After 30-40min we decided to go to town, apon getting changed a faint hello was heard and we see three room attendants/maintainence workers enter our villa. Maybe putting a door bell like all other hotels would be an option so we could have privacy until letting in staff would be appropriate. Only after three nights the pool was fixed and that led to being our check out day. Our telephone didn’t work, so we couldn’t order room service, had to go to the restaurant to ask instead. Our 10 month old daughter was extremely sick on our check out and we needed a jump start on our car as we left the lights on overnight. We asked for assistance as we needed to go to the hospital as her condition was very bad, but were just laughed at by two young employees. Not until my my wife cried and older man helped out. Overall the worst hotel/villa stay ever. Will never return here.
