Property was clean and had really good up keep. However, when I checked in, I had a bad experience with the guy at the front desk. I called in earlier because I knew I would be coming in passed the check-in time, to ensure I wouldn’t have any issue with the room. The lady I spoke to lord and said I would be fine. I get there and they canceled the room, then charged me for canceling when I never canceled. When I asked the rep at the counter why I was being charged, he decided to tell me “you spoke to the call center. Whatever they told you has nothing to do with us. They can only make a note, but we still have to cancel if you don’t show up.” I was really confused because, this is all one company. You have the same policy that everyone needs to follow, if you call center rep tells me something that is your problem as a company not mine. I should pay a fee for your team’s incompetence.
Regardless, I decided not to waste my breath and I spoke with the management team in the afternoon. She explained the situation, but the system still ended up charging me the regular room rate and not the rate I received through Expedia. Anyway, overall the room was clean where it counted. The bathroom was cleaner than the majority of places I’ve been and the sheets were bright white. I didn’t even need my spare sheets and comforters on this trip. Please take the time to get your on-site staff and call center staff on the same page as far as policy goes, so customers aren’t getting bad info.