Disappointed with the Experience Despite the Magic of a First Birthday!!!
We recently stayed at the Nickelodeon Resort in Punta Cana by Karisma to celebrate our daughter’s first birthday. While the excitement of being at a themed resort and seeing her smile was priceless, the overall experience left us disappointed, especially given our expectations and the premium branding of the resort.
Our first day went smoothly and brought a lot of joy—seeing the characters and enjoying the themed environment was exactly what we hoped for. Unfortunately, the experience quickly declined after that.
Soon after arriving, we were approached about attending a presentation that was clearly positioned as a way to receive "free" character breakfast tickets. However, the presentation was essentially a timeshare pitch, although they went out of their way not to call it that. This left a bad taste, especially since we were there to celebrate a milestone, not sit through sales tactics.
Additionally, many of the services and experiences that we assumed were part of our stay—like character breakfasts and show access—came with extra fees that were never disclosed at booking. We were shocked to learn that unless you enroll in their "members club" (which is basically a timeshare), you end up paying significantly more for experiences that should be standard at a resort built around children and themed entertainment.
We also had dinner reservations at two different restaurants, yet when we arrived, th