Their marketing is doing a great job promoting the hotel. We stayed there during peak spring break with a group of 10 families and over 20 kids ranging from ages 3 to 15. While this is not a 5-star hotel, it was decent. The food was acceptable for an all-inclusive resort; it wasn’t fine dining, but there were no major complaints. However, I did become violently ill for about 6 hours after being served an old piña colada (which had no alcohol). Aside from that, the hotel was okay.
Honestly, the biggest issue was the lack of activities and entertainment. It was lights out at 10 PM, no exceptions. Luckily, our large group made our own fun. We definitely wouldn’t return, though. Kids over 8 years old would be too old for this resort, as there was very little entertainment for them. Most nights, they showed cartoons in the theater, with no real shows. On the rare nights they did have a show, it would usually start right around dinner time, and there was no late-night second show like at most other resorts. Overall, I would rate it a 6/10. Also want to add that that staff were great - PLEASE TIP! They work hard!