The only complaint I have is that the lighting in the bathroom is very dim and there are no mirrors inside the room just in the bathroom. Besides that everything else was great.
Iris
5 晚行程
6/10
Muy mal el servicio del chech in. Me pidieron que garantizara el pago de la estancia de mi hija que porque supuestamente hoteles.com paso la reservación de un menor infante y como mi niña tiene 6 años de ser así tenía que pagar. La gerente tampoco me resolvió bien el tema. Un trato ridículo y pésimo al llegar, muy por abajo del nivel de hoteles.
Carlos
4 晚家庭旅程
10/10
En general la pasamos excelente ya que todos los trabajadores son muy amables y serviciales.
La comida en general muy buena excepto el restaurante de carnes brasileño que deja mucho que desear.
Fuimos a cenar el domingo y todos al día siguiente enfermos del estómago.
Fuera de eso lo demás estuvo de primera.
Jaime
3 晚家庭旅程
10/10
Saeid
6 晚行程
10/10
Caitlin
3 晚行程
8/10
The property was clean and the staff were great. We wanted to see more food selection at the buffet and the restaurants.
Tulin
4 晚行程
2/10
Jonathan
5 晚行程
6/10
The property was ok, but was expecting more for the amount we spent
Timothy
8/10
This property is a bit pricey compared to other all-inclusives, so we had expected much more. To sum up, food was generally good, but not fabulous all around. We probably had 1 great sandwich and that was it. Drinks were better than the food. Service was very good mostly with the exception of the supervisor during our check-in. He was not patient at all in hearing our concern about the amount due. However, the actual reception rep helping us was very patient and very helpful. The spa steam/sauna area was fine. Lazy river was adequate, nice and quiet because it's hidden away. The bali beds are poorly placed in the Preferred Area laid out in the back of the beach loungers behind the dune, on top of each other, so privacy really. Overall, this is a beautiful property to relax, but again overpriced for just that purpose. Staying here for a wedding was convenient, which what I guess we paid for.
Michelle
3 晚浪漫旅程
10/10
Ana M
1 晚家庭旅程
10/10
Nice property. Lots to do. Pretty good dining options. Great friendly staff. Some parts of building can be touched up but overall nice rooms & resort.
hang
7 晚家庭旅程
10/10
Hospitality was 10 plus
Dejuan
1 晚行程
2/10
Christopher
2 晚行程
10/10
James K
5 晚行程
8/10
Valeriya Borisovna
8 晚行程
6/10
The property is clean and nice maintain, the manager at the lazy river bar was not nice, refused to give a coconut drink to one of my grandchild. We spent $45000 for family of three(10 people), she said one coconut drink per family and gave only one. It was humiliated. The rest of the staff was polite and respectful.
Ella
8 晚家庭旅程
8/10
La nourriture pourrait être meilleure. Sinon très beau site
Nadine
5 晚家庭旅程
2/10
Daniel
3 晚行程
4/10
It was very loud partying late at night especially after New Year’s Eve til 3 am.
I couldn’t sleep at all.
If it is adult only resort , then I get it. But this is so called family friendly resort.
Most of the activities are quite far from the resort.
I am going to try other resort next time
kyoung ho
4 晚家庭旅程
10/10
Xiaoju
5 晚行程
8/10
Property has a great layout and lots of pools. It has a good set up for couples and families. The resort needs to put some attention to the pools and conditions of the pools. There are many spots where the pools need repair or repairs are failing and create areas where you can get cut.
Tiles are loose and one night a lady tripped and fell to her face as a result.
The food was quite good and the drinks were also made well. The preferred aspect gave us access to the sit down breakfast which was worth it. The lazy river was gross so dont get the upgrade for that alone.
Overall a great time but room for improvement.