Some parts were really good! Music, entertainment, kids club.
Some areas were poor, sofa bed really uncomfortable, a mattress topper would be a good investment to get people to go back.
Unhappy that I was offered free parking space but after 3 visits to the reception I still needed to play after many excuses and different information. Poor, it’s a shame! Little things spoil a good stay!
Some cockroaches seen around the restaurant area in the evening.
Mark
Mark (5 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 30 日
真實旅客
3 晚行程
Hotels.com 真實旅客評價
8/10 很好
2025 年 4 月 27 日
Rooms and public areas fantastic. Service at reception great. Bar service very slow and queues to get into restaurant for breakfast.
Jason
Jason (5 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 4 月 19 日
Hard No for Hardrock
The service was generally not great. The hotel staff left our luggage in the lobby the entire day, right by the door, after asking them to deliver this to the room 3 times, we eventually went down and took it to our room ourselves, with two small kids this is not ideal. The food was average and generally no one explained anything and everything was done with attitude. Sorry hard no, for the hard rock!
Nathalie
Nathalie (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 15 日
真實旅客
2 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 31 日
Excellent!
Great buffet food, definitely recommend half board especially for families. I went solo but I would definitely go with someone else or few friends next time.
Shamar
Shamar (4 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 3 月 28 日
Great stay, just drinks overpriced
Everything was excellent, especially the food! All pools lovely and clean! Didn’t buy one drink onsite as very very over priced!! Drinks over the road from hotel were a lot much cheaper and took out own water in at meal times
Lisa
Lisa (4 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 3 月 26 日
Christopher
Christopher (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 20 日
Brilliant
Amazing, food, staff, pools, football court. Loved our week here.
michael
michael (7 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 16 日
真實旅客
1 晚行程
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 15 日
victor
victor (2 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 13 日
Parfait personnel au top
Christophe
Christophe (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 3 月 8 日
Barry manchip
Barry manchip (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 2 日
Marsha
Marsha (7 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 2 月 28 日
Andreas
Andreas (7 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 2 月 22 日
Katie
Katie (6 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 2 月 22 日
steven
steven (6 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 2 月 19 日
Ellie
Ellie (4 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 2 月 18 日
Per
Per (7 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 2 月 16 日
Didn’t like the fact that drinks were paid for via app or card payment only
Also the sky lounge should definitely be adults only-we visited twice and it was like a children’s playground it put us off visiting again
Jean Molly
Jean Molly (7 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2025 年 2 月 16 日
Amardip
Amardip (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 2 月 16 日
G
G (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 16 日
Brilliant stay at the hard rock hotel. 3 pools to choose from, manage to get a lounger no problem. Breakfast was brilliant and you could get a mimosa as you came in to breakfast which was a nice touch. We enjoyed the singers that were on in the evenings, particularly the Queen tribute band. This hotel is a bit further out but we got a taxi for about 22 euros into las americas one night. Check out staff were helpful and stored our luggage and let us keep the towel card until we were leaving. On check in they tried to charge us but we had already paid on Expedia, the manager sorted this and said it was an error on their systems, worth having your booking confirmation handy in case of any issues. We loved our stay!