At arrival about 15 o clock in the afternoon of 30th of june, the temperature in the room was very warm, about 35 celsius degrees. Same as outside. Your staff-member in the reception told us that the AC had worked the day before, and would soon have cooled the room down.
It was set on 16 celsius degrees at arrival.
We left the room for a few hours and came back at 8 pm and the room was even warmer, and the staff in the reception came up to our room to check the Ac, and said that he did his best on making it work.
We had to leave the room all evening because of the heat in the room. At 11 pm we asked
a third time in the reception for help to cool the room down, the temperature was at 38 degrees celsius (yes we had a thermometer to measure). The answer we got from the staff in the reception was that we have to come back in the morning of 1th of July at 8 am for change of room.
The night that we had to spend in the room was horrible with minimal of sleep for the whole family. We had the wet towels with cold water and use as covers. No one can sleep in almost 40 degrees celsius. The temperature was lower in the corridor, how is that possible?
The morning after, as of today, 1th of july, we went down to the reception, for change of room, as we were promised by staff the day before. The answer we got was that it was fully booked, and that the solution was that a technician would be contacted within 60 minutes, and that the Ac would work, but is was totally broken!!
