4/10 一般
2025 年 10 月 16 日
Bed bugs in Room 505, I woke up and found them in my bed and I was bitten 25 times. I complained and demanded to moce to a new room (it was 2am!) and moved into Rm 506, which seemed ok. I awoke and went to work, further bite appeared on me and I discovered bed bugs at 12am. I phoned Hotels.com who promised to "take care of everything" and get me a full refund. They did not, so I had to return and demand a refund in person. The owver said I could not have a refudn for the days I had been there, so I also asked Hotels.com to compensate me, or I would take them to court, which they did. Hotels.com's site barely mentions bed bugs in its reviews: on Google there are nearly 40 reviews about bed bugs. I moved to a better hotel for the rest of my week.
Craig
Craig (6 晚商務旅程)
Hotels.com 真實旅客評價