We stayed Friday for 1 night while visiting the Christmas markets. Great hotel and spa formerly the money. We paid for dinner bed and breakfast and ate in the Fat Abbot on site pub. Bus to York took about 30 mins and was every 15 minute £2 each way.
Jamie
Jamie (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月14日
Shocking restaurant service
I went for food in the restaurant pub, i asked for the bill waited fir 30 minute's and had to go to the bar as i 30 minute's wait for a bill is shocking. Will not be staying there again.
Mark
Mark (4 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月12日
Paul
Paul (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年12月6日
Couldn't use shower as it leaked to floor beneath. room was cold. Flashing Christmas lights outside window all night lit up room
Aadam
Aadam (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月5日
J
J (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月3日
Fantastic stay as normal
Diane
Diane (2 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月30日
Lovely stay
Really lovely stay from start to finish.Reception staff so friendly and helpful.Spa was so lovely to relax in.Room was clean comfortable and had everything we needed.We ate at the Fat Abbot on sit, lovely food and very cheery helpful staff
Christine
Christine (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月28日
Adrian
Adrian (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月28日
Mid week stay
Two night stay for some Xmas shopping. Room clean and comfortable, nice touch with the Elemis toiletries. Enjoyed using yeh spa facilities and lovely meal at The Fat Abbot next door. Have stayed here a few times and it’s always pleasant.
Katherine
Katherine (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月26日
Carole
Carole (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月26日
Trevor
Trevor (2 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月24日
Sue
Sue (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月23日
Patrick
Patrick (3 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年11月20日
Parsonage hotel
We stayed for my birthday on a two night stay on arrival we were given a cottage apartment away from the hotel which we hadn’t booked so after complaining we’re given a room in the annexe which was clean and comfortable the receptionist on arrival was not helpful at all with very limited information about the hotel
The hotel needs a refurbishment and some of the staff were not friendly at all ( but not all)
Helen
Helen (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月18日
Lee
Lee (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月11日
真實旅客
2 晚家庭旅程
Hotels.com 真實旅客評價
4/10 一般
2024年11月11日
Hotel needs updating
Staff looked sick of their life. Room was cold and radiator control broken so couldn’t turn it up . Waited on hold for 10 minutes to contact receptionist. Room was dated and tired. Hairdryer was faulted smelled of burning and screeching. Reported on check out. Spa was nice. Fat Abbot restaurant on site only served Sunday roast menu on Sunday so had to eat at Thai restaurant next door which was lovely.
Wendy
Wendy (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月11日
Lovely food
The pub for dinner was lovely and the food portions were good.
Hotel room was comfortable, pillows were a little tired.
Very good power shower and a decent hairdryer.
Good selection at breakfast and very tasty
Katherine
Katherine (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月11日
The room was located directly over the Friar Tuck pub. After consulting with reception regarding noise in the evening, I Was told music ends at 9pm. So no need to swap rooms. This wasn’t the case whatsoever as it finished as expected around 11.15pm. Reception wasn’t interested when informed!
真實旅客
1 晚行程
Hotels.com 真實旅客評價
8/10 很好
2024年11月10日
Good stay
It was chilling night away. Spa good however sound rooms not as hot.
Magdalena
Magdalena (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月9日
Reception staff need customer service training!
The customer service at check in/check out was so poor I can only liken it to going through border control except even then I would receive eye contact from the guards! One of our party travelled separately and had exactly the same experience so sadly not a one off. This gave us a terrible first and last impression which is sad as not reflective of the rest of the staff we encountered during our stay who were all friendly, polite and efficient.
Our room was spacious with comfy bed, the decor was a little tired and as per other reviews the bathroom had smashed floor tiles and clumsy repairs but the shower was hot and powerful.
Breakfast was great and we liked the buffet style.
The spa and pool was an added bonus and the main reason I booked this hotel along with the convenient location.
真實旅客
2 晚家庭旅程
Hotels.com 真實旅客評價
8/10 很好
2024年11月6日
Danny
Danny (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月5日
Pauline
Pauline (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月1日
Lovely stay
Was a lovely stay, we really enjoyed the size of the room, the breakfast and the facilities. Only downside for us, is we had to walk through 2 seperate weddings to get to our room which made us feel awkward and rude. Would suggest a seperate entrance for hotel guests.
Also TV would be better if we were able to use the smart TV functions.