Does Hyatt Centric Playa del Carmen - Downtown House & Beach House offer free cancellation for a full refund?

Yes, Hyatt Centric Playa del Carmen - Downtown House & Beach House does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hyatt Centric Playa del Carmen - Downtown House & Beach House?

Yes, there are 2 outdoor pools.

Are pets allowed at Hyatt Centric Playa del Carmen - Downtown House & Beach House?

Yes, dogs stay free, with a limit of 1 total and maximum weight of 40 lbs per pet. Food and water bowls are available.

Is parking offered on site at Hyatt Centric Playa del Carmen - Downtown House & Beach House?

Yes. Valet parking costs USD 20 per night.

Is airport shuttle service offered by Hyatt Centric Playa del Carmen - Downtown House & Beach House?

Yes, an airport shuttle is available. The charge is USD 110 per vehicle one-way.

What are the check-in and check-out times at Hyatt Centric Playa del Carmen - Downtown House & Beach House?

Check-in start time: 3 PM; Check-in end time: 11:30 PM. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability).

Is there an onsite casino at Hyatt Centric Playa del Carmen - Downtown House & Beach House?

No, this hotel doesn't have a casino, but Riviera Gran Casino (5-min walk) is nearby.

Are there restaurants at or near Hyatt Centric Playa del Carmen - Downtown House & Beach House?

Yes, there are 2 onsite restaurants.

What's the area around Hyatt Centric Playa del Carmen - Downtown House & Beach House like?

Hyatt Centric Playa del Carmen - Downtown House & Beach House is a short 4-minute walk from Playa del Carmen Main Beach and 8 minutes' walk from Mamitas Beach.

Hyatt Centric Playa del Carmen - Downtown House & Beach House, Playa del Carmen: Hotel Reviews, Rooms & Prices

Q: What is there to do at Hyatt Centric Playa del Carmen - Downtown House & Beach House and nearby?

Have fun during the warmer months with activities such as cycling. Enjoy a swim in one of the 2 outdoor swimming pools or use the hotel's other amenities, which include 2 poolside bars and 3 bars. Hyatt Centric Playa del Carmen - Downtown House & Beach House also has a 24-hour fitness center.

10/10 Exceptional

Aug 28, 2025

Clean and comfortable and excellent service…

Berenice, 1-night trip

10/10 Exceptional

Jul 15, 2025

THIS WAS A GREAT EXPERIENCE, THE STAFF WAS VERY POLITE AND THE AREA HAS EVERYTHING YOU WILL NEED TO ENJOY YOUR STAY. JUST BE READY TO BE ENTERTAINED FROM THE MOMENT YOU CHECK IN!!!

Johnathan, 3-night trip

10/10 Exceptional

Mar 7, 2025

Staff was very friendly and nice! Hotel was clean, easy access to the beach and surroundings, and very beautiful views. Will definitely stay here again!

Aboya, 4-night trip

10/10 Exceptional

Feb 18, 2025

This was a great stay, staff was cool and very welcoming. Our room was clean and the location was convenient. Walking distance from restaurants, shopping & the beach.

Kalib, 2-night trip

10/10 Exceptional

Mar 21, 2025

The service from the bar was millions great

Alfonso J, 2-night trip

10/10 Exceptional

Feb 22, 2025

Todo exelente

Eva, 3-night trip

6/10 Good

Jul 28, 2025

Having stayed at this property 8 years ago during which time it was called the Thompson, it has declined somewhat and its starting to look and feel dated and a little tired considering its high cost. We loved its central location, hence why we returned and this time we stayed in the best suite, which was very spacious and comfortable but a little noisy, understandably due to its location. Fun experience

Sasha, 6-night trip

10/10 Exceptional

May 9, 2025

Very convenient, but the beach area is not really for swimmers, the stairs to the beach need repair, just be cautious of beach area in the water.

Khalia, 2-night trip

4/10 Fair

Jun 9, 2025

This property is right downtown - and is loud at night due to the nightclubs. Music at the pool doesn’t appeal to Americans (local music) and is very loud-had to leave the pool one day and didn’t not return other days. Also they allow smoking at the pool. The plumbing system is poor - toilets not very operational. Nice staff.

Bridget, 4-night trip

8/10 Very good

Feb 21, 2025

Average

Sandra, 4-night trip

6/10 Good

Apr 14, 2025

Although the room was clean and comfortable. It lacked Hyatt standards. It was hot in the room, there was 0 privacy in the bathroom due to the design, expect the yelling at 2 or 3 am may come from nearby clubs and the main elevator didn't work which forced us to walk further to use one. Otherwise, staff very nice food excellent.

Nathalie Mera, 2-night trip

10/10 Exceptional

Jun 17, 2025

Soraya and Pablo went above and beyond to helo my daughter and i with a safe check out. The staff treated ua like family and helped ua wirh a transport mix up. I was in distress becausey tranaport was unsure of when to pick up. Soraya called the transport company and she made sure we made our ride in time. Pablo rode his bike tonour pixk dedrimation to tell is about a mix up. They truly do care for customers and it shows. Thank you so much

Vanessa, 4-night trip

8/10 Very good

Jun 24, 2025

In general the employees provided amazing service once we were there. My complaint is to the management. I reserved my room 2 months prior to my arrival. I had reserved on the Beach House with ocean view, they notified me the day before the Beach House was under construction and they had to change rooms. They didn’t charge me for valet and the rest of the fees to make up but I didn’t get what I wanted, and yes there is a lot of noise around the Downtown House.

Carlos, 9-night trip

10/10 Exceptional

Mar 13, 2025

The hotel is conveniently located in the middle of the main street, surrounded by restaurants and bars, making it easy to walk to various attractions. The rooms are spacious, nice, and clean. However, the beach is quite a distance from the hotel. It's not a straight walk; you need to go a few blocks to the right from the hotel and then a couple of blocks down. Essentially, the beach bungalows are separate from this hotel. If you’re specifically looking for a beach vacation, this hotel might not be the best choice for you, as the beach in this area isn't very appealing. On a positive note, the rooftop pool is quite impressive.

Valeriya, 7-night trip

6/10 Good

Apr 29, 2025

Not a Hyatt quality property. Needs massive updating since it was acquired from Thompson. All the tile in the Downtown House elevators was cracked and broken, just distressed and unsafe. JuanJo, Alex and Javy were really nice, awesome dudes. The resort fee is a joke, $34 a day and you get two bottles of water per day (go across to the Oxford and buy the same water for 30 pesos), but other than Sunday, there was no entertainment, no DJ (again DJ’s were suppose to be on Friday, Saturday and Sunday). The pool doesn’t close which is nice for a late swim, but this is a 5/10 property.

Arthur Carl Scheel, 6-night trip

10/10 Exceptional

Jan 24, 2025

People that work at both adult only building on 5th Ave and at the Beach House are very helpful and accommodating. There was a miscommunication when I booked via Expedia, and my daughter and I found ourselves at the adult only building, arriving late at night. Staff were able to send us to the family building right away. Food is great at adult only building (we had a late supper upon arrival, very yummy). At the Beach House: breakfast is amazing, dinner did not impress - too fancy and different. Very big, clean, modern rooms. Lots of bottled water provided, excellent bathrooms. It can be noisy until about midnight as surrounding hotels party, but that's true for every hotel close to 5th avenue. Hotel beach is small but nice, and we walked a couple of minutes to public beach nearby, where entrance to the water is more even, with fewer rocks. Loved our stay!

Svetlana, 4-night trip

10/10 Exceptional

Apr 3, 2025

Hyatt recently rebranded this property in December of 2024, so those returning to PDC might remember this as the Thompson. If you reserve the downtown location, it is literally in the middle of everything. The beach house is about 2 blocks away. Regardless of which property you reserve, you have access to both. The beach house is right on the beach. Both locations have pools and restaurants. The downtown location is adults only. The pool at the downtown location is stunning. It's an infinity pool that runs the length of the hotel, has a swim-up bar, and plenty of loungers/seating and cabana type rooms. The pool at the beach house is smaller, but also has loungers and cabanas. The staff at both locations are simply amazing and attentive. If you look closely, the downtown location does need a little maintenance and upkeep, but that is likely on its way with the rebranding. Regardless, I had not known about this property before and I will definitely be back. It's the best of both worlds being able to get a downtown vibe and beach house all at the same time.

Brian A, 7-night trip

10/10 Exceptional

Oct 30, 2025

The staff were INCREDIBLE, really friendly, knowledgeable and went the extra mile to make us feel welcome. Hotel room had minor issues - our balcony facing works, no slippers / robes until we asked for them, and all room amenities (eg mugs, glasses etc) only set up for two instead of three people until we had to call up for them. Great pool that’s open 24 hours a day and we can use the beach facilities of the other Hyatt 5min walk away. I would absolutely stay here again

Anni-Nadja, 6-night trip

10/10 Exceptional

Sep 28, 2025

A pesar de que está muy cerca de la vida nocturna de Playa del Carmen no tuvimos inconvenientes con el ruido. No se escuchaba el ruido de afuera pero igual te dejan tapones para los oídos por si las dudas.

Martha Alicia, 2-night trip

10/10 Exceptional

Aug 18, 2025

Chouette séjour à Playa Del Carmen

Super hôtel au cœur de Playa. Très jolie piscine, chambre spacieuse et très confortable. Seul bémol: situé au dessus du Coco Bongo et de la cinquième donc énormément de bruit le soir et la nuit mais l’hôtel fournit les boules quies.

Jacques, 3-night trip

8/10 Very good

Aug 18, 2025

Bien placé mais service à revoir

La chambre est très spacieuse et le roof-top avec sa piscine est très agréable. Le personnel de l’accueil et de l’entretien des chambres est compétent et agréable. Points négatifs : - le petit-déjeuner est rationné et le service est pitoyable : tantôt il y a un buffet (1 seule fois en une semaine), tantôt les plats sont différents et il ne faut surtout pas être pressé : service à 2 à l’heure (sauf quand le manager est là ! - très sympa et avenant d’ailleurs). Au bout de plusieurs jours, ne comptez pas que les serveurs se souviennent du numéro de votre chambre. - pas d’isolation phonique depuis les chambres vers le couloir. Pour un hôtel de ce niveau c’est dommage. Hôtel très bien placé pour autant. Attention : pas de parking à l’hôtel mais un parking public surveillé et partenaire à 1 bloc.

herve, 6-night trip

6/10 Good

Aug 16, 2025

Deben mejor la actitud de su personal en recepción

No aceptan pago en tarjeta nacional con tipo de cambio del dólar interbancario. Ellos asignan el tipo de cambio 2 pesos más alto por dólar. No son útiles en asignar un estacionamiento para el vehículo.

MARCO ANTONIO, 4-night trip

10/10 Exceptional

Aug 6, 2025

muy buena experiencia

la atención de personal fue excelente, nos gusto mucho,

ARTURO, 4-night trip

10/10 Exceptional

Aug 2, 2025

L’hotel est très bien situé proche de tout,un accueil chaleureux le personnel est très agréable (merci JC pour ton sourire 😊) je recommande

SOUMAYA, 14-night trip

6/10 Good

Jul 30, 2025

waitstaff at the pool have poor customer service

Jonathan, 1-night trip

Hyatt Centric Playa del Carmen - Downtown House & Beach House

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