We made our reservation months ago. Received emails the week before with information about check in. Arrived at 5:30pm on day of check in. Clerk informed us that someone called the morning of around 7am and cancelled our reservation. We did not cancel it. I asked for a cancellation number as my reservation still showed active in my account. Clerk could not provide a cancellation confirmation number, the name of the person who cancelled our reservation nor the phone number of the person who cancelled our reservation. I asked to speak to the manager and one was not on duty. Clerk texted the manager and the manager informed her to give us phone numbers for other hotels but would not rebook us. No other rooms available in the area and we ended up having to go an hour and half out of our way to get a room. I continued to receive automated emails from the hotel regarding checkout. I seriously question the security of my information by if someone is able to cancel my reservation unbeknownst to me. Tried reaching out to the manager built no responses. Reservation from last night still shows confirmed.
Todd
Todd (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月4日
Michelle
Michelle (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月4日
真實旅客
1 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年11月3日
Tamara J
Tamara J (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月28日
Great place to stay!
The room was very clean, staff friendly, highly recommend.
Virginia
Virginia (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月16日
Michelle
Michelle (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月9日
Emma
Emma (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月9日
Booked a jetted tub and there was none when arrived. But the hot tub was good and open for adults til 12...
merri
merri (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月29日
Tracy
Tracy (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年9月25日
Gerry
Gerry (2 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年9月23日
It was a great value for us
Cliff
Cliff (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月22日
真實旅客
2 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年9月21日
Loved the place!!
Katherine
Katherine (1 晚浪漫旅程)
Expedia 真實旅客評價
6/10 不錯
2024年9月21日
Adequate.
Ellyn
Ellyn (1 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2024年9月20日
Levi
Levi (3 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年9月17日
Good stay
Daryl
Daryl (1 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年9月16日
The property in general needed maitance. The room was good, nice bed and the room looked new. My stay was entirley satisfactory.