2/10 欠佳
2025 年 9 月 26 日
Terrible
It started on arrival. I walked through the door ahead of another guest, so should have been served first, but as i reached into my bag to get my passport, she walked away to the other person and checked them in! Then she looked at me like i had crawled from under a stone and said "do you have a reservation?". I showed her the hotels.com confirmation. By this time the sour faced manager had come over. They talked in Arabic about me and my booking (i dont speak it but i heard the word expedia several times). She gave me the key to 243. 243 is a second floor corner room looking into a quite courtyard that is never used. The manager pulled the key card back from me and said something to her and she gave me 103. 103 is 1st floor, right at the top of the stairs from the large lounge/bar area. It overlooks the courtyard where they were setting up a conference. So noisy all the time. I went to use the toilet ... unflushed with a charming gift of a wad of paper with number 2s on it. Went to flush it, the cover of the push button was missing, so had to press on a little plastic stub to flush. Sat down, piece of rubbish behind the door and what i can only assume was more you know what splashed on the wall. Told them about it. Nothing done. Asked for discount at checkout. Refused. Terrible treatment, avoid this place.
Emma
Emma (2 晚行程)
Hotels.com 真實旅客評價
