Hotel is beautiful. Checkin and valet service was great. The room was very spacious and clean with refrigerator and safe. Bed was super comfortable. The shower was a little slippery and the sliding door doesn't give much privacy, but other than that loved the room. Loved the way they preserved the old room numbers and the marble floors. Breakfast was very slow , but servers were great and when food finally did arrive (after 30 plus minutes) it was delicious. Rooftop service was very marginal - we only had drinks but tables weren't cleaned and service was slow. Overall I'd give it 4 stars - hotel itself- location, decor, ambience 5 stars but service was 4 star.
Mark
Mark (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月8日
Excellent stay!
This is an absolutely beautiful property! It’s right in the middle of historic Hot Springs, across from Bathhouse Row. Walking distance to everything. Room was perfect! Bed was cozy and condo and staff was attentive and professional! I’d go there again in a second!
Jennie
Jennie (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月30日
Will stay again if in Hot Springs!
The staff was welcoming and helpful from the moment we arrived at Valet. Beautiful view from room was only outdone by the view from the rooftop restaurant. I do wish we would have known the rooftop closed at 7 on Sundays when booking because we planned to have dinner there the 1 night we stayed. Room was updated, clean, & spacious plus the bed was very comfortable. The somewhat private trail off the 4th floor was a nice bonus. Very much recommend!
Marci
Marci (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月17日
Clean and nice location.
Hui mei
Hui mei (1 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月16日
They have valet parking but there is free parking just 2 blocks away right behind a police station and it has video surveillance. It is a very safe place to park.
Lynn
Lynn (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月14日
Elaine
Elaine (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年9月6日
So excited to be here, was really disappointed in rooftop bar and dining. Went up last night, beautiful night and they were out of just about everything so I ended up settling, which I didn’t think was cool.
In an addition, if you want menu is going to be limited on rooftop perhaps we can order from another venue on property and either take it up there or have it delivered it’s just a perfect spot to have a burger for example and is on the menu as sliders. However, they were out of a certain bun anyway they were out of a lot.
Dinner the night before in the hotel restaurant downstairs was excellent
Mary
Mary (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月3日
Parking is valet and 30.00 a night.
Parking attendant did not give me my key when I left. It’s a push button start car. Thankful I had my spare key with me.
Eric
Eric (2 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月27日
Shelby
Shelby (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月25日
Fantastic property in on one of the most iconic blocks in America.
Jonathan
Jonathan (1 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2024年8月25日
Very noisy, good restaurant, close to shops and bath houses. Sliding door in bathroom gives very little privacy
Karen
Karen (2 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2024年8月21日
Austin
Austin (3 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年8月21日
The hotel itself was very nice. We decided to go to the roof top lounge. It was very unorganized and the service was an unpleasant experience. The food tasted good but was a bit high priced.
David
David (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年8月15日
The Waters our new favorite
From the moment we pulled up to valet park our experience at The Waters has been wonderful! The facility is so well maintained! Beautiful! The staff are all so friendly and helpful.
Karen
Karen (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年8月1日
Joshua
Joshua (1 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年7月29日
Pat
Pat (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年7月26日
John
John (2 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年7月18日
The renovated facility is quirky but nice enough. The biggest issue is noise. First room which was upgraded deluxe had so much road noise we immediately asked for a different room. They know it’s an issue because ear plugs were provided. The staff was helpful in getting us in a different room. This was ok until 6:30 am when metal clanging carts woke us up in the hall all three mornings.
David
David (3 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年7月17日
Had dinner at the hotel, would not recommend
Albert
Albert (3 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年7月17日
Rene aron
Rene aron (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年7月15日
Great property
Greg
Greg (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年7月14日
Worst front desk staff
At check in we did not receive the breakfast vouchers I paid for on line and every morning when I went to get the it was like pulling teeth and how quickly they forgot who I was. At the rooftop bar we went to eat and have some cocktails right before the band came on. The staff did not want us sitting on the lounge couch (the chairs at the tables are terribly uncomfortable) and then when we ordered our second drink we were told that was the limit and we couldn’t have anymore. Funny she cut us off at two Prosecco for me and Beer for my husband, when the day before we had three drinks while sitting up there and eating. The a/c never cooled our room off.