Hotel was under construction and it was a nightmare dealing with the front desk and Hotel was not accommodating. Had to put up a big stink for them to acknowledge that they should have warned us prior to our arrival and should have offered to reaccommodate us.
Marc
Marc (5 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 11 月 14 日
Hotel staff was rude, did not help with issues I had with the AC in our guest room. Front desk agent did not provide a proper breakdown of the property. When asking for help or even asking about getting change for larger bills to tip at the property the concierge looked bothered I asked and just told my wife and I to ask the bellman if they had change by chance. The buffet breakfast never changed during the stay. No one informed us that the property is under construction and the there was only two pools available which had no view of the beach. Overall this place would not be suggested to my of my friends or family members.
Luis
Luis (2 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 10 月 17 日
Would have love to know the pools weren’t all open
The resort was under construction and we weren’t aware.
Only limited dining and half the pools were closed. Plus no beach access.
Construction went on most of the day and until 11:00 each night.
Shelly
Shelly (4 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 10 月 12 日
They were open during construction, lots of noise due to them hosting activities in the lobby , pools were full due to them being under construction, they didn’t really have many options of food. Didn’t have many options in beer.
Jorge
Jorge (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 9 月 20 日
Nice resort but parts under construction and loud
The all inclusive treatment with waiting for bills and signing is pretty confusing. I felt many times it was inconvenient. The main breakfast venue was nice but wait times varied significantly whether 8/9/10 am. Surprisingly the best food was at the sport bar and the fine dining at the Italian option was lackluster with quality of food. I would never justify paying full price for the dining options or alcohol there except the view was nice. Flies landing on your food also not helpful.
What was frustrating is that the resort had parts under construction / repair in the jacuzzi area where there is a little bridge and there are hard wires sticking out because the bridge is in bad shape. For children swimming under, they would get close to the metal rods sticking out and is clearly a hazard no one cares about.
The staff is very nice and service was good otherwise. The concierge will also surprise you with extra taxes and fees when checking out. Apparently taxes for wifi are a thing.