The room was amazing and the cleanest in town, Staff was top notch and Sheila at the front desk was absolutely amazing and was so helpful. The property is such a better place with here at the desk.
Eric
Eric (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年3月17日
Lauren
Lauren (3 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025年3月15日
Don't stay here
Only thing good about this stay is the room was very clean. No t.v. I told the front desk she said lots of TV's were not working. I asked for a ice bucket and was handed a bag with ice. They used their hand to scoop out a hand full. This has to be my worst experience here. Since I've stayed here in the past on several occasions. This hotel has really gone down hill. Plus we seen several roaches in the bathroom.
Sean
Sean (1 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025年3月14日
Awful! Worst hotel stay ever! We were booked for three nights and left after one. Only positive thing was the young man at the front desk checking us in had excellent customer service.
Lisa
Lisa (3 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025年3月11日
Jason
Jason (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年3月10日
Home
Why stay anywhere else
Steven
Steven (2 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2025年3月9日
Amanda
Amanda (2 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025年3月7日
Americana Inn Pigeon Forge, TN
Not so good. They saw my local ID & put us in what's considered "a weekly rental". No room service of any kind. Front desk tried to charge my card $191.81, $75, $75, then settled on $65 (which is currently being used as a deposit). I don't understand all the excess charges when i booked & paid for my room online. Won't be staying there again.
Tammy
Tammy (6 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025年3月5日
Wendy
Wendy (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025年3月3日
Worst around
This place is the worst place I’ve ever stayed at and all my times of staying at Travelodge’s motels, hotels, and everything in between. I sat outside of the office for an hour waiting on somebody to show up because nobody was answering the door and nobody was answering the front desk line. They left a list of numbers up to call and no way would answer those phone numbers either I had to call Hotels.com to be able to get my Reservation refunded as we were going through that people coming out of their rooms were telling us how terrible the front desk is and there’s probably nobody even up there because there hasn’t been anybody up there for several hours they disappear and they do what they want when they want. I discourage anybody from staying here after experiencing something like this I was with my family, my pregnant wife and my daughter And they should not have to suffer through something like that due to somebody’s laziness and disregard for anybody else.
Edward
Edward (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025年3月3日
maintenance man was great guy fixed our room
Steven
Steven (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025年3月1日
Brittni
Brittni (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025年2月22日
RUN AWAY. HORRIBLE hotel. STOLE my money!!
This hotel was a nightmare. First they don’t tell you about the refundable deposit until you get there. They charge your card with so many random charges, it’s hard to tell if they’re charging what was quoted. Then the person who is writing your parking pass (is trying to sell you on a “timeshare” presentation but doesn’t work for them supposedly) will lie to you and steal your money. The “not time share presentation” isn’t 15-20 min like the guy told us, it’s 90-120 minutes. When I brought the receipt back to get my money back like that lady told me to some woman at the front desk supposedly text his boss and said she’d contact me. Of course she didn’t. She wouldn’t give me any contact information to anyone and of course he wouldn’t be back until after our stay was over with. The room was a nightmare. Filthy, the door had been kicked in by police at some point. You had to slam it just to get the lock to work. There were bugs on the walls, alive and dead smeared bugs. The smoke detector wasn’t even hooked up. Wires just exposed and it was sitting on the clothes rack. We were supposed to have a king bed, it was not only super small but it was absolutely uncomfortable and the springs were sticking out. The shower has more water spraying out of the faucet than it did out of the shower head. The room next door didn’t even have a handle on the door so the door slammed and banged all night/day. This hotel is NOTHING like the pictures. It’s a nightmare and they are scammers.
Chelsi
Chelsi (3 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025年2月19日
Horrible
There was roaches and the toilet was duck tape together
Paola
Paola (2 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025年2月19日
Could be better
It was okay for getting to the area and needing a late check-in. The bed was super uncomfortable but location was good to get in and out of.
Sydney
Sydney (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月10日
Garry
Garry (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025年2月7日
Vedetta
Vedetta (2 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025年1月20日
Elliott
Elliott (2 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025年1月11日
Emily
Emily (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月11日
devon
devon (1 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025年1月9日
Never again at this place
There was not light in bathroom and it was cold not even a thick blanket on the bed then had problems with our door
Michelle
Michelle (2 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025年1月8日
Demetriuse
Demetriuse (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025年1月8日
No Wi-Fi
Marvin
Marvin (2 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025年1月8日
norquis j
norquis j (3 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025年1月7日
Check out 1 day early at 9 something in moring they kept the extra money for the room plus the 75 damaged deposit tryed calling for over 5 days and no one ever answer phone plus we killed 2 roaches in room