Todo estuvo muy agradable, las comidas exquisitas y todo, pero lo malo es que no hubo comunicación por parte de el área de alimentos para decirnos que también había alimentos para bebés, nos dimos cuenta al final de la estadía que había menús para niños, dependiendo de los meses y años que tuvieran
Fabiola
Fabiola (4 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 1 月 21 日
Best Resort I have been to.
Josh
Josh (7 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024 年 11 月 30 日
Best all inclusive in Riviera Maya! A true 5 star experience
Hamza
Hamza (7 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024 年 1 月 30 日
Excelente hotel
Todo el personal muy amable
Los califico 10
Todo está allí
Playa
Comida
amables
luis
luis (4 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2023 年 6 月 5 日
Service
mehul
mehul (5 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2023 年 3 月 18 日
KAVEH
KAVEH (5 晚行程)
Expedia 真實旅客評價
10/10 完美
2022 年 2 月 13 日
Wonderful facilities and food. Fanny at the swim up bar was phenomenal!
Leanne
Leanne (5 晚浪漫旅程)
Orbitz 真實旅客評價
10/10 完美
2022 年 1 月 6 日
It’s was great
Vardan
Vardan (7 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2021 年 9 月 11 日
excellent service
raul
raul (2 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2021 年 9 月 10 日
Second time in this wonderful hotel.
Family friendly. Like a paradise.
claudia V
claudia V (3 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2020 年 8 月 18 日
The service is amazing and so is the food. My daughter and her cousin absolutely loved the kids club. It is a beautiful resort.
Lauren
Lauren (4 晚家庭旅程)
Expedia 真實旅客評價
2/10 欠佳
2020 年 3 月 18 日
真實旅客
5 晚行程
Expedia 真實旅客評價
10/10 完美
2019 年 8 月 16 日
Playa libre de zargazo, la matienen impecable, la y variedad de los es muy buena. Con muchas amenidades, todo lo descrito en la pagina web disponible y en buen estado. Personal excelente. En el area de alberca pueden mejorar un poco la atención del personal, hay gran disparidad en la calidad, resaltando por ejemplo el Sr. Israel que redimió a sus compañeros porque todos los demas eran de regular a malos. Me parece que el valor que pague (con descuento de un 30%) es justo con la calidad/precio, no estoy segura de que pagaria la tarifa completa.
真實旅客
7 晚家庭旅程
Expedia 真實旅客評價
10/10 完美
2019 年 8 月 13 日
The hotel is beautiful, all of the food is delicious, the staff is extremely welcoming and helpful, and the spa is amazing.
真實旅客
4 晚家庭旅程
Orbitz 真實旅客評價
4/10 一般
2019 年 8 月 11 日
Five diamomd star property, service and food, but unfortunately its beach is not fit for swimming due to sharp rocks, seaweed, and dirt. The hotel is cleaning the beach constantly but there is almost 0 swimmers in the beach. Very unfortunate as the hotel, staff and food trully meet exclusive 5 diamond star expectations.
Andres
Andres (5 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2019 年 8 月 5 日
El mejor
Excelente
真實旅客
6 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2019 年 6 月 13 日
真實旅客
6 晚行程
Expedia 真實旅客評價
6/10 不錯
2019 年 5 月 27 日
unico el servicio y la limpieza. no me gusto los restaurantes de la noche excepto Frida.
Roberto
Roberto (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2019 年 4 月 21 日
We had such an amazing trip to Grand Velas. We stayed at the Ambassador and everything was betond what we hoped for. The rooms were large, beds and pillows so comfortable and pool area was beautiful. The food both at the pool, and in the main restaurant were very good. The other restaurants far surpassed our expectations- it was just like dining at upscale restaurants every night. Our kids enjoyed the kids clubs and loved seeing the shows each night and picnics on the lawn during the day. We can’t wait to go back!
Mmm
Mmm (7 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2018 年 8 月 19 日
Miguel
Miguel (6 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2018 年 4 月 12 日
Great but need to work on kid friendliness
This was our 3rd trip to Grand Velas but the first with kids. While almost everything was great they need to work on a few things. Firstly provision of high chairs is almost non existent. It often took 15 mins to get a high chair and one time we got given one which was blatantly dangerous - our child could easily have slipped out of the bottom. Considering how many kids were around i found this totally baffling and the constant battle to find high chairs very wearing.
Additionally the service in Azul buffet at peak times is horrendous. My wife asked for tea on arrival every day and often the tea never actually arrived despite multiple requests. I think she probably only succeeded in getting tea 2/6 days.
morgan
morgan (6 晚行程)
Expedia 真實旅客評價
10/10 完美
2018 年 4 月 2 日
The Best of the Best in service!
If you’re looking for a great family experience with the best service and a five star property you should consider the Grand Velas. It’s amazing!!
Juan
Juan (7 晚行程)
Expedia 真實旅客評價
10/10 完美
2018 年 4 月 1 日
Otroligt fint och välskött Hotel
Väldigt god mat och bra service
Stranden var det enda negativa samt att det ej fanns skötbord på herrtoan
Martin
Martin (7 晚行程)
Expedia 真實旅客評價
10/10 完美
2017 年 11 月 6 日
Paradise
Realmente increíble. Todo el personal trabaja para satisfacer tus necesidades.
Increíble
真實旅客
2 晚行程
Expedia 真實旅客評價
8/10 很好
2017 年 8 月 6 日
Great hotel and service,but beach Is not the best.
This hotel is definitely characterized for its service and food. All was great, I just wish the beach was better. I've seen much prettier beaches in Playa del Carmen/Riviera Maya. As for the staff, they treat you so well you feel the need to tip them even though tips are supposed to be included in the all inclusive price, which is definitely not inexpensive. The facility is beautiful and the spa is amazing!