Ambassador at Grand Velas All Inclusive

All-inclusive hotel with full-service spa, connected to the convention center, near El Camaleón Mayakoba Golf Course

Choose dates to view prices

Where to?

Dates

October 2025

25

November 2025

Indoor pool, 3 outdoor pools, pool umbrellas, sun loungers

8 restaurants, breakfast, lunch, dinner served; Regional cuisine

Ambassador at Grand Velas All Inclusive, nestled near Tres Rios Ecopark, is a haven of relaxation with 3 swim-up bars and beachfront dining. Unwind on the white sand beach or indulge in rejuvenating treatments at SE Spa. With free in-room WiFi and multiple pools to choose from, this luxury all-inclusive hotel offers endless options for recreation and relaxation.

VIP Access

Wonderful

Popular amenities

Bar
Connecting rooms available
Pool
Gym
24/7 front desk
Laundry facilities

Main amenities (12)

Daily housekeeping
On the beach
8 restaurants and 2 beach bars
3 poolside bars and 6 bars/lounges
3 swim-up bars
Full-service spa
3 outdoor pools and indoor pool
4 hot tubs
Free children's club
Free supervised childcare
Free beach shuttle
Fitness center

For families (6)

Babysitting (surcharge)
Children's pool
Children's club (free)
Connecting/adjoining rooms available
Private bathroom
Separate bathtub and shower

$1,302 nightly

Oct 30 - Oct 31

Total with taxes and fees

Why we love this property

Ocean bliss at your feet

Beach yoga and kayaking elevate this white sand escape. Two beach bars and a beachfront restaurant serve up coastal perfection.

Spa and wellness haven

A full-service spa offers aromatherapy, massages, and body treatments. Steam rooms, hot tubs, and garden spaces provide serene retreats. Beach yoga awaits.

Luxury sleep haven

Sink into pillowtop mattresses with premium, hypo-allergenic bedding. Blackout drapes ensure deep slumber, while free minibars await on furnished balconies.

Room options

Check availability for these dates

Tonight

Oct 25 - Oct 26

Tomorrow

Oct 26 - Oct 27

All rooms

1 bed

2 beds

3+ beds

Showing 3 of 3 rooms

Ambassador Suite Ocean View

Highlights

Patio

Separate sitting area

Soundproofed

Air conditioning

Connecting rooms available

Free cribs/infant beds

Free minibar items

Flat-screen TV

1270 sq ft
1 bedroom
Ocean view
Sleeps 4
1 King Bed OR 2 Queen Beds

Ambassador Pool Suite Ocean View

Highlights

Patio

Separate sitting area

Soundproofed

Private plunge pool

Air conditioning

Connecting rooms available

Free cribs/infant beds

Free minibar items

1270 sq ft
1 bedroom
Ocean view
Sleeps 4
1 King Bed

Premium bedding, down comforters, pillowtop beds, free minibar

Ambassador Two Bedrooms Family Suite Ocean View

Highlights

Patio

Separate sitting area

Soundproofed

Air conditioning

Connecting rooms available

Free cribs/infant beds

Free minibar items

Flat-screen TV

2540 sq ft
2 bedrooms
Ocean view
Sleeps 7
1 King Bed and 2 Queen Beds

Similar properties

3 outdoor pools, pool umbrellas, sun loungers

Pool
Free breakfast
Spa
Free parking

$1,270 nightly

Oct 29 - Oct 30

Total with taxes and fees

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About the neighborhood

Playa del Carmen, QROO

What's nearby

El Camaleón Mayakoba Golf Course - 7 min drive - 2.5 km
Gran Coyote Golf - 8 min drive - 4.9 km
Playa Xcalacoco - 9 min drive - 3.9 km
Playa del Carmen Main Beach - 14 min drive - 10.9 km
Tres Rios Ecopark - 14 min drive - 8.4 km

Getting around

Cancun Intl. Airport (CUN) - 48 min drive
Tulum Intl. Airport (TQO) - 100 min drive
Cozumel Intl. Airport (CZM) - 12.9 miles/20.7 km
Area shuttle (surcharge)
Free beach shuttle

Restaurants

‪Amaranto - ‬13 min drive
‪Restaurante Hacienda - ‬11 min drive
‪El Beso Pool Bar - ‬13 min drive
‪Privilege Lounge - ‬13 min drive
‪Snack Riviera - ‬13 min drive

About this property

Ambassador at Grand Velas All Inclusive

At Ambassador at Grand Velas All Inclusive, you can spend time at the beach enjoying free cabanas, beach umbrellas, and beach massages, plus you'll be within a 10-minute drive of El Camaleón Mayakoba Golf Course. There's plenty of fun with the 3 outdoor pools and indoor pool, and guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps, and aromatherapy. Chaka, one of 8 restaurants, serves Regional cuisine and is open for breakfast, lunch, and dinner. Other highlights at this luxurious hotel include 2 beach bars, a free kid's club, and a fitness center.

All inclusive

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

At a glance

Hotel size

- 195 rooms
- Arranged over 4 floors

Arriving/Leaving

- Check-in start time: 3 PM; Check-in end time: anytime
- Contactless check-in available
- Early check-in subject to availability
- Minimum check-in age: 18
- Check-out time is noon
- Contactless check-out available
- Late check-out subject to availability

Special check-in instructions

- Front desk staff will greet guests on arrival at the property
- For any questions, please contact the property using the information on the booking confirmation
- Additional fees apply for connecting/adjoining rooms and are subject to availability.

Required at check-in

- Credit card, debit card, or cash deposit required for incidental charges
- Government-issued photo ID may be required
- Minimum check-in age is 18

Children

- Babysitting*
- Free supervised childcare
- Free children's club

Pets

- No pets or service animals allowed

Internet

- Free WiFi in public areas
- Free WiFi in rooms

Parking

- Free onsite self parking
- Onsite parking limited
- Onsite parking includes off-street options

Offsite

- Area shuttle*
- Free beach shuttle

Other information

- Designated smoking areas

Property amenities

Food and drink

8 restaurants
6 bars/lounges
2 beach bars
3 poolside bars
3 swim-up bars
Private dining
Private picnics
Free daily reception
24-hour room service
Snack bar/deli

Traveling with children

Free children's club
Children's pool
Mini golf
Free supervised childcare/activities
Children's games
Toys

What to do

On the beach
Free beach shuttle
Beach yoga
Fitness classes
Pilates classes
Beach volleyball
Ecotours
Mini golf
Hiking/biking trails
Kayaking
Shopping
Pool table
Free use of nearby fitness center
Cave exploring nearby
Parasailing nearby
Scuba diving nearby
Skydiving nearby
Ziplining nearby

Working away

Business center
Meeting rooms
Computer station
Conference center (91548 square feet of space)

Services

24-hour front desk
Concierge services
Tour/ticket assistance
Limo or town car service
Dry cleaning/laundry services
Free grocery shopping service
Hair salon
Free newspapers in lobby
Luggage storage
Wedding services
Multilingual staff
Porter/bellhop
Free beach cabanas
Free beach shuttle
Free bicycle rentals
Beach sun loungers
Beach towels
Beach umbrellas
Pool loungers
Pool umbrellas
Romance packages

Facilities

Built in 2008
ATM/banking
Garden
Picnic area
Terrace
Fitness center
Adjacent to a golf course
3 outdoor pools
An indoor pool
Arcade/game room
Full-service spa
4 hot tubs
Sauna
Steam room
Banquet hall

Accessibility

Braille/raised signage
Elevator
Wheelchair-accessible concierge desk
Wheelchair-accessible registration desk
Wheelchair-accessible fitness center
Wheelchair-accessible restaurant

Room amenities

Be entertained

Flat-screen television
Premium cable channels

Home comfort

Air conditioning (climate-controlled)
Ceiling fan
Free stocked minibar
Espresso maker
Bathrobes and slippers
Iron/ironing board

Sleep well

Hypo-allergenic bedding
Pillow menu
Down comforter
Blackout drapes/curtains
Soundproofed rooms
Turndown service
Premium bedding
Pillowtop mattress

What to enjoy

Furnished balcony/patio
Separate sitting area

Freshen up

Private bathroom
Jetted bathtub
Separate bathtub and shower
Rainfall showerhead
Designer toiletries
Hair dryer
Towels

Stay connected

Desk
Free newspapers
Free WiFi
Phone

Food and drink

Champagne service
Free bottled water

More

Daily housekeeping
In-room safe (laptop compatible)
Connecting/adjoining rooms available
Access via exterior corridors

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, SE Spa. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and Swedish massages. The spa is equipped with a mud bath, a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. Guests under 16 years old are not allowed in the spa.

Dining

Chaka - Overlooking the garden, this family restaurant specializes in Regional cuisine and serves breakfast, lunch, and dinner.

Sen Lin - Overlooking the garden, this fine-dining restaurant specializes in Asian cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open select days.

Lucca - Overlooking the pool and garden, this fine-dining restaurant specializes in Italian cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open select days.

Frida - This beachfront fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open select days.

Cocina de Autor - This beachfront fine-dining restaurant specializes in Fusion cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.

Fees & policies

Optional extras

Area shuttle service is offered for an extra charge
Early check-in can be arranged for an extra charge (subject to availability)
Late check-out can be arranged for an extra charge of USD 75 (subject to availability)

Renovations and closures

The following facilities or services will be unavailable from August 31 2025 to September 30 2025 (dates subject to change):

Sauna
Spa
Spa/Beauty services

Children & extra beds

Babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

Guests under 16 years old are not allowed in the spa
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a smoke detector on site.

This property accepts credit cards, debit cards and cash.

Credit cards accepted: Visa, Mastercard, American Express

Cashless transactions are available.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Ambassador Grand Velas All Inclusive Playa del Carmen

Ambassador Grand Velas All Inclusive

Ambassador Grand Velas Playa del Carmen

Ambassador Grand Velas

Ambassador Grand Velas All Inclusive All-inclusive property

Ambassador Velas Inclusive in

Ambassador At Velas Inclusive

Ambassador at Grand Velas All Inclusive Hotel

Ambassador at Grand Velas All Inclusive Playa del Carmen

Ambassador at Grand Velas All Inclusive Hotel Playa del Carmen

Frequently asked questions

Does Ambassador at Grand Velas All Inclusive offer free cancellation for a full refund?

Yes, Ambassador at Grand Velas All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Ambassador at Grand Velas All Inclusive?

Yes, there are 3 outdoor pools, an indoor pool, and a children's pool.

Are pets allowed at Ambassador at Grand Velas All Inclusive?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Ambassador at Grand Velas All Inclusive?

Yes, there's free self parking. Parking spots may be limited.

What are the check-in and check-out times at Ambassador at Grand Velas All Inclusive?

Check-in start time: 3 PM; Check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge of USD 75 (subject to availability). Contactless check-in and check-out are available.

Is there an onsite casino at Ambassador at Grand Velas All Inclusive?

No, this hotel doesn't have a casino, but Riviera Gran Casino (14-min drive) is nearby.

What is there to do at Ambassador at Grand Velas All Inclusive and nearby?

Have fun with onsite activities like kayaking, volleyball, and beach yoga. Additional recreation onsite includes fitness classes, ecotours, and Pilates. Indulge in a treatment at the spa and soothe your senses in one of the 4 hot tubs. Ambassador at Grand Velas All Inclusive also has 3 swim-up bars, 3 poolside bars, and a sauna, as well as a steam room, an arcade, and a picnic area.

Are there restaurants at or near Ambassador at Grand Velas All Inclusive?

Yes, there are 8 onsite restaurants, featuring alfresco dining, Regional cuisine, and garden views.

Does Ambassador at Grand Velas All Inclusive have rooms with private hot tubs?

Yes, each room has a jetted bathtub.

Does Ambassador at Grand Velas All Inclusive have any outdoor private spaces?

Yes, every room features a furnished balcony.

What's the area around Ambassador at Grand Velas All Inclusive like?

Ambassador at Grand Velas All Inclusive puts you in the heart of Playa del Carmen. Popular attractions include Playa del Carmen Main Beach, which is 17 minutes away by car.

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Ambassador at Grand Velas All Inclusive Reviews

9.0

Wonderful

10/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

10/10 Exceptional

Jul 7, 2025

This is our second all inclusive in QRoo Mexico. This is our favorite and the locals talk very highly of this hotel. Would absolutely stay again.

Joshua, 2-night trip

10/10 Exceptional

May 25, 2025

Amazing especially if you have little kids . Spa is unbelievable. Food is excellent. An actual luxury resort that is for families . Feels like you are the only people there . Can’t wait to go back !

Danielle, 4-night trip

10/10 Exceptional

Nov 30, 2024

Best all inclusive in Riviera Maya! A true 5 star experience

Hamza, 7-night trip

8/10 Very good

Jul 18, 2025

Only downside was the noise of cleaners at 6am. The rooms need to be more sound proof. Obviously hotel needs to be cleaned.

Shimol, 4-night trip

10/10 Exceptional

Jun 5, 2023

Service

mehul, 5-night trip

8/10 Very good

Jun 6, 2025

Muhammad, 6-night trip

10/10 Exceptional

Feb 16, 2025

Todo estuvo muy agradable, las comidas exquisitas y todo, pero lo malo es que no hubo comunicación por parte de el área de alimentos para decirnos que también había alimentos para bebés, nos dimos cuenta al final de la estadía que había menús para niños, dependiendo de los meses y años que tuvieran

Fabiola, 4-night trip

10/10 Exceptional

Jan 21, 2025

Best Resort I have been to.

Josh, 7-night trip

10/10 Exceptional

Jan 30, 2024

Excelente hotel Todo el personal muy amable Los califico 10 Todo está allí Playa Comida amables

luis, 4-night trip

2/10 Poor

Mar 18, 2023

KAVEH, 5-night trip

10/10 Exceptional

Feb 13, 2022

Wonderful facilities and food. Fanny at the swim up bar was phenomenal!

Leanne, 5-night trip

10/10 Exceptional

Jan 6, 2022

It’s was great

Vardan, 7-night trip

10/10 Exceptional

Sep 11, 2021

excellent service

raul, 2-night trip

10/10 Exceptional

Sep 10, 2021

Second time in this wonderful hotel. Family friendly. Like a paradise.

claudia V, 3-night trip

10/10 Exceptional

Aug 18, 2020

The service is amazing and so is the food. My daughter and her cousin absolutely loved the kids club. It is a beautiful resort.

Lauren, 4-night trip

2/10 Poor

Mar 18, 2020

5-night trip

10/10 Exceptional

Aug 16, 2019

Playa libre de zargazo, la matienen impecable, la y variedad de los es muy buena. Con muchas amenidades, todo lo descrito en la pagina web disponible y en buen estado. Personal excelente. En el area de alberca pueden mejorar un poco la atención del personal, hay gran disparidad en la calidad, resaltando por ejemplo el Sr. Israel que redimió a sus compañeros porque todos los demas eran de regular a malos. Me parece que el valor que pague (con descuento de un 30%) es justo con la calidad/precio, no estoy segura de que pagaria la tarifa completa.

7-night trip

10/10 Exceptional

Aug 13, 2019

The hotel is beautiful, all of the food is delicious, the staff is extremely welcoming and helpful, and the spa is amazing.

4-night trip

4/10 Fair

Aug 11, 2019

Five diamomd star property, service and food, but unfortunately its beach is not fit for swimming due to sharp rocks, seaweed, and dirt. The hotel is cleaning the beach constantly but there is almost 0 swimmers in the beach. Very unfortunate as the hotel, staff and food trully meet exclusive 5 diamond star expectations.

Andres, 5-night trip

10/10 Exceptional

Aug 5, 2019

El mejor

Excelente

6-night trip

10/10 Exceptional

Jun 13, 2019

6-night trip

6/10 Good

May 27, 2019

unico el servicio y la limpieza. no me gusto los restaurantes de la noche excepto Frida.

Roberto, 4-night trip

10/10 Exceptional

Apr 21, 2019

We had such an amazing trip to Grand Velas. We stayed at the Ambassador and everything was betond what we hoped for. The rooms were large, beds and pillows so comfortable and pool area was beautiful. The food both at the pool, and in the main restaurant were very good. The other restaurants far surpassed our expectations- it was just like dining at upscale restaurants every night. Our kids enjoyed the kids clubs and loved seeing the shows each night and picnics on the lawn during the day. We can’t wait to go back!

Mmm, 7-night trip

10/10 Exceptional

Aug 19, 2018

Miguel, 6-night trip

10/10 Exceptional

Apr 12, 2018

Great but need to work on kid friendliness

This was our 3rd trip to Grand Velas but the first with kids. While almost everything was great they need to work on a few things. Firstly provision of high chairs is almost non existent. It often took 15 mins to get a high chair and one time we got given one which was blatantly dangerous - our child could easily have slipped out of the bottom. Considering how many kids were around i found this totally baffling and the constant battle to find high chairs very wearing. Additionally the service in Azul buffet at peak times is horrendous. My wife asked for tea on arrival every day and often the tea never actually arrived despite multiple requests. I think she probably only succeeded in getting tea 2/6 days.

morgan , 6-night trip