Located in the heart of the business district, Oaks Mackay Carlyle Suites offers a tranquil retreat. Unwind by the outdoor pool or take advantage of dry cleaning/laundry services and luggage storage for a seamless stay. Previous guests have praised this hotel’s convenient location.
Reviews
8.28.2 out of 10
Very good
Popular amenities
Non-smoking
Pool
Free WiFi
Air conditioning
Laundry facilities
Main amenities (7)
Outdoor pool
Room service
Air conditioning
Front desk safe
Laundry service
Luggage storage
Tour/ticket assistance
Feel at home (6)
Microwave
Television
DVD player
Lift
Dry cleaning/laundry service
Outdoor swimming pools
The current price is HK$797
HK$797
HK$877 total
includes taxes & fees
9 Mar - 10 Mar
Room options
Available filters for rooms
Showing 14 of 14 rooms
View all photos for Hotel Room
Hotel Room
Highlights
Balcony
Air conditioning
Heating
Fridge
LED TV
Clothes dryer
Private bathroom
Hairdryer
33 sq m
Sleeps 2
1 King Bed
View all photos for Apartment, 2 Bedrooms
Apartment, 2 Bedrooms
Highlights
Balcony
Separate dining area
Separate sitting area
Air conditioning
Heating
Kitchen
Fridge
Dishwasher
70 sq m
Sleeps 4
2 King Beds OR 4 Single Beds
View all photos for Apartment, 1 Bedroom
Apartment, 1 Bedroom
Highlights
Balcony
Separate dining area
Separate sitting area
Air conditioning
Heating
Kitchen
Fridge
Dishwasher
61 sq m
Sleeps 2
1 Queen Bed
View all photos for Hotel Room (No Housekeeping)
Hotel Room (No Housekeeping)
Highlights
Balcony
Air conditioning
Heating
Fridge
LED TV
Clothes dryer
Private bathroom
Hairdryer
33 sq m
Sleeps 2
1 King Bed
View all photos for 1 Bedroom Apartment (No Housekeeping)
1 Bedroom Apartment (No Housekeeping)
Highlights
Balcony
Separate dining area
Separate sitting area
Air conditioning
Heating
Kitchen
Fridge
Dishwasher
61 sq m
Sleeps 2
1 Queen Bed
View all photos for Apartment, 2 Bedrooms (No Housekeeping Service)
Apartment, 2 Bedrooms (No Housekeeping Service)
Highlights
Balcony
Separate dining area
Separate sitting area
Air conditioning
Heating
Kitchen
Fridge
Dishwasher
70 sq m
Sleeps 4
2 King Beds OR 4 Single Beds
View all photos for 3 Bedroom Dual Key Apartment (No Housekeeping)
3 Bedroom Dual Key Apartment (No Housekeeping)
Highlights
Balcony
Separate dining area
Separate sitting area
Air conditioning
Heating
Kitchen
Fridge
Dishwasher
103 sq m
Sleeps 6
2 Queen Beds and 1 King Bed OR 1 Queen Bed, 1 King Bed and 2 Single Beds
View all photos for 3 Bedroom Dual Key Apartment
3 Bedroom Dual Key Apartment
Highlights
Balcony
Separate dining area
Separate sitting area
Air conditioning
Heating
Kitchen
Fridge
Dishwasher
103 sq m
Sleeps 6
2 Queen Beds and 1 King Bed OR 1 Queen Bed, 1 King Bed and 2 Single Beds
View all photos for 2 Bedroom Dual Key Apartment
2 Bedroom Dual Key Apartment
Highlights
Balcony
Separate dining area
Separate sitting area
Air conditioning
Heating
Kitchen
Fridge
Dishwasher
93 sq m
Sleeps 4
1 King Bed and 1 Queen Bed
View all photos for Three Bedroom Dual Key Apartment
Three Bedroom Dual Key Apartment
Sleeps 6
3 King Beds
View all photos for Two Bedroom Apartment
Two Bedroom Apartment
Sleeps 4
2 King Beds
View all photos for Two Bedroom Dual Key Apartment
Mackay Enertainment and Convention Centre - 11 min walk - 0.9 km
Caneland Central - 2 min drive - 2.1 km
Bluewater Lagoon - 2 min drive - 2.0 km
Harrup Park - 3 min drive - 2.1 km
Mackay Base Hospital - 5 min drive - 4.0 km
Getting around
Mackay, QLD (MKY) - 8 min drive
Mackay Station - 7 min drive
Mapalo Station - 17 min drive
Aminungo Station - 20 min drive
Restaurants
McDonald's - 8 min walk
The Grazing Goat Cafe - 10 min walk
Palace Hotel - 10 min walk
Burger Urge - 4 min walk
Zambrero - 10 min walk
About this property
Oaks Mackay Carlyle Suites
Enjoy your visit to Mackay with a stay at Oaks Mackay Carlyle Suites.
Languages
English, French
At a glance
Hotel size
37 rooms
Arranged over 6 floors
Arriving/Leaving
Check-in start time: 2 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age – 18
Check-out time is 10 AM
Special check-in instructions
The property charges 1.5 per cent for credit card payments
The front desk is open Monday - Friday (9:00 AM - 8:00 PM) and Saturday - Sunday (9:00 AM - 6:00 PM)
Front desk staff will greet guests on arrival at the property
Required at check-in
Credit card required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Pets
Pets not allowed
Service animals welcome
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Wheelchair-accessible parking on site
On-site parking includes off-street options
Other information
Smoke-free property
Property amenities
Food and drink
Room service (limited hours)
Services
Tour/ticket assistance
Dry cleaning/laundry services
Luggage storage
Facilities
1 building/tower
Built in 2015
Safe-deposit box at front desk
An outdoor pool
Accessibility
Lift
Wheelchair-accessible
Wheelchair-accessible path of travel
Wheelchair-accessible parking
Wheelchair-accessible path to lift
Wheelchair-accessible registration desk
Wheelchair-width doorways
Room amenities
Be entertained
DVD player
LED television
Cable TV channels
Home comfort
Air conditioning and heating
Electric kettle
Iron/ironing board
Dryer
Laundry detergent
Sleep well
Bed sheets provided
What to enjoy
Balcony
Freshen up
Shower only
Shampoo
Hairdryer
Towels
Stay connected
Desk
Free WiFi
Phone
Food and drink
Fridge
Microwave
Free tea bags/instant coffee
Fees & policies
Refundable deposits
Deposit: AUD 1 per stay
Optional extras
Credit card charges are subject to an extra charge of 1.5 per cent
Renovations and closures
The property will be renovating from 30 January 2025 to 7 March 2025 (completion date subject to change). The following areas are affected:
Swimming pool
During renovations, the hotel will make every effort to minimise noise and disturbance.
Children & extra beds
Cots/infant beds are available for AUD 20 per night
Policies
Guests can rest easy knowing that there's a fire extinguisher on-site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards and debit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, Union Pay
Also known as
Oaks Carlyle Aparthotel Mackay
Oaks Carlyle Aparthotel
Oaks Carlyle Mackay
Oaks Carlyle
Oaks Carlyle Mackay
Oaks Mackay Carlyle Suites Hotel
Oaks Mackay Carlyle Suites Mackay
Oaks Mackay Carlyle Suites Hotel Mackay
Frequently asked questions
Does Oaks Mackay Carlyle Suites offer free cancellation for a full refund?
Yes, Oaks Mackay Carlyle Suites does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Oaks Mackay Carlyle Suites?
Yes, there's an outdoor pool.
Are pets allowed at Oaks Mackay Carlyle Suites?
Sorry, pets aren't allowed, but service animals are welcome.
What are the check-in and check-out times at Oaks Mackay Carlyle Suites?
Check-in start time: 2 PM; check-in end time: midnight. Check-out time is 10 AM.
What is there to do at Oaks Mackay Carlyle Suites and nearby?
Oaks Mackay Carlyle Suites has an outdoor pool.
Does Oaks Mackay Carlyle Suites have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Oaks Mackay Carlyle Suites like?
Oaks Mackay Carlyle Suites is in the heart of Mackay, a short 11-minute walk from Mackay Enertainment and Convention Centre and 9 minutes' walk from Ken Burgess Orchid House.
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Oaks Mackay Carlyle Suites Reviews
Reviews
8.2
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.8/10
Cleanliness
9.0/10
Staff & service
8.4/10
Amenities
8.6/10
Property conditions & facilities
8.0/10
Eco-friendliness
Reviews
10/10 Exceptional
25 December 2024
Helpful friendly reception staff
Receptionist Sandra was extra helpful.
Verified traveller
1-night trip
8/10 Very good
2 November 2024
Great
MARK
MARK, 1-night trip
8/10 Very good
22 September 2023
It suited our stay
Kathy
Kathy, 1-night trip
8/10 Very good
29 July 2024
Helped me with an early check in
Emma
Emma, 1-night trip
10/10 Exceptional
21 August 2023
Friendly helpful staff at reception who went above and beyond to cater for my needs
Tim
Tim, 2-night trip
8/10 Very good
31 July 2024
Nice place, good value for money.
Overall good value for money, convenient location. Had a small issue with the TV not working, but no big deal as it was a late night stay anyway so I didn't bother contacting anyone about it.
Would stay here again for the convenience on my next visit.
Anthony
Anthony, 1-night trip
8/10 Very good
25 November 2023
Unit had everything we needed for our stay
Michelle
Michelle, 2-night trip
8/10 Very good
16 July 2023
Good clean accommodation. Noisy Isolated
Wendy
Wendy, 2-night trip
10/10 Exceptional
6 May 2024
Booked online & came to the property to find they had no rooms & weren’t sure how the booking went through but were able to work it out & give me a beautiful 2 bedroom unit it was huge & beautiful!!
Lauren
Lauren, 1-night trip
8/10 Very good
27 July 2023
Lovely hotel and clean rooms. The pub across was road had bands playing on the Friday and Saturday night, until 11pm or so and could be heard quite loud in our room which was at the front of the front of the property.
Tania
Tania, 2-night trip
8/10 Very good
27 September 2022
Great place to stay for Rumble Skate event
Great Place to stay, awesome pool and comfortable rooms and off street parking. Close to coles and other food options. A short drive to Mackay skatepark, shopping centre and lagoon. We will be back!
Shannon
Shannon, 5-night trip
10/10 Exceptional
8 December 2022
Accommodation in Mackay can get quite pricey, but the Carlyle has all the same facilities - pool, great rooms etc - for a lot less than I am used to paying. Won't be staying anywhere else moving forward - glad I found this little gem!
Mitchell
6/10 Good
18 September 2024
The overall interior was very unwelcoming - dark and dingey.
Dodie
Dodie, 1-night trip
10/10 Exceptional
24 September 2022
Family stopover in Mackay. Self contained unit. Close to all ammenities.
Graham
Graham, 5-night trip
10/10 Exceptional
14 January 2024
This property has everything you need for a short or extended stay! Its modern and up to date! Beds confortable! We did have issues with wifi and rooms not quite soundproof (apologies to the floor we were on my son was exceptionally loud and obnoxious. ) loved sitting on the balcony and watching the bats
Cassandra
Cassandra, 2-night trip
6/10 Good
1 December 2024
Ok as a last option. Rooms are modern, but tired and worn. Found a few stray pubes in the beds and shower. The lounge furniture, not great.(actually looked like someone died in the single seater at some point)
Not what I expected for a 300 per night room.
Being from out west, We are frequent motel users in Mackay, we normally stay in cheaper rooms. Thought we would “lash out” this time, what a waste of money! Don’t be fooled by pictures. Probably one of the worst we’ve stayed at in Mackay
KIERAN
KIERAN, 1-night trip
10/10 Exceptional
11 February 2024
We really liked the interior and design of the 1 bedroom apartment we stayed in. My wife and I were pleasantly surprised that the apartment absolutely corresponded to the photographs presented on the hotel website. (It often happens that everything looks beautiful in the photo, but not in reality). All furniture is in excellent condition, clean, cozy, comfortable. Another nice addition is that the hotel is located near the Queen's Park, that is convenient for morning walks or exercise.
Paul
Paul, 1-night trip
10/10 Exceptional
21 August 2023
This was actually an extension to an original booking which I didn’t end up using. The reception staff were amazing with how they helped me at this time
Tim
Tim, 2-night trip
6/10 Good
25 November 2023
The position was not good. Bit of a walk to go anywhere
Nick
Nick, 2-night trip
8/10 Very good
27 February 2024
The apartment was fine it was clean and had everything we needed. The only downside was the screen door to the balcony wouldn’t open properly, the tiles on the balcony floor were all lifting up and could be a trip hazard. The balcony also needed a good pressure clean.
Garry
Garry, 3-night trip
6/10 Good
1 December 2023
Noisy at night due to being near pub . Apartment only had 1 bathroom for 2 rooms
Daniel
2/10 Poor
29 October 2022
Place was not clean. In need of a maintenance man many things broken. Whole place needs a renovation.
Mark
Mark, 3-night trip
8/10 Very good
27 November 2023
Booking and check-in were straight forward, easy and professional.
Room: clean with exception of crockery (dishes) and glasses, which we had to wash. This may be a consequence of only a single sachet of dishwashing liquid and a single dishwasher capsule being provided for multi-day stays. Maybe the hotel would consider providing sufficient washing liguid/capsules for length of stay.
Overall, the apartment was very clean, well appointed and quiet.
We would recommend this property, and will stay again.
Check Out: straight forward with no delays.
Tony
Tony, 3-night trip
8/10 Very good
16 July 2022
Great location
The apartment was clean and generality comfortable with a well equipped kitchen, except a coffee plunger would have been desirable. However, the mattress was hard and uncomfortable. It needed a soft top. We were disappointed to see that there was no provision for re-cycling. Everything went to landfill! Not good enough!!
Anne
Anne, 3-night trip
8/10 Very good
21 May 2023
The room itself was clean and spacious, bed and pillows extremely comfortable.
We had our car parked in the undercover carpark however the rollerdoor wasnt working so people could access the carpark, the next morning each on of our canopy handles was opened where someone had tried to gain entry (they didnt thank god) food options were limited unless you wanted to walk atleast 800m but they do have menulog so we got food delivered. It was only noisy because the fire station is next door