I booked a king-size one bed room on line. I arrived earlier on the day, the staff at front desk confirmed my reserbation. But when I check-in later at evening, they told me they had no more king size one-bed room available, neither did my colleague. They wish to give us single two-bed room as substitute. We rejected and argued. Finally their manager showed up and gave us what we booked , the king size one-bed room, without saying any words. I wandered if the staff lied to us or just midunderstanding?
WW
Expedia 真實旅客評價
2/10 欠佳
2025 年 3 月 3 日
No room for us
We arrived to find out there was no record of our reservation even though I showed them the reservation and reservation number. They were “sold out”, hum!!!! I guess either they could get a higher rate than they booked us at 3 weeks prior to arrival or Hotels.com didn’t do their job. Regardless, we didn’t have a room and no suggestions were offered. What’s the point of a reservation????
真實旅客
1 晚行程
Hotels.com 真實旅客評價
6/10 不錯
2025 年 3 月 3 日
Lisa
Lisa (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 1 日
Amazing stay
Valgene
Valgene (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 2 月 27 日
Mary
Mary (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 22 日
William
William (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 20 日
Nitishia
Nitishia (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 20 日
James
James (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 20 日
Franko
Franko (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 2 月 6 日
I would stay here again
Our room was relatively clean. The bathroom toilet gurgled all night. There was no hot water at the sink. Lighting was odd. The lights and lamps didn't seem to light tje room, just small areas that didn't need light. The construction going on on the roof made parking very inconvenient at best. The bed frame was terrible. The way it stuck out all the way around caused me to beat my shins up constantly.
On the other hand, the staff was great! Terrance was especially helpful. He was polite, pleasant, and professional. I spoke with the manager and she was very receptive to my concerns regarding the water situation as well as my compliments to the staff.
William
William (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 2 月 6 日
Location, location, location!
We were allowed to check in early on game day. Walking distance was short to Cameron Stadium, the campus and chapel. Comfortable hotel.
David
David (1 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 4 日
Great place to stay
The room was very clean! The bed, furniture and bathroom were all very well maintained and kept clean. The employees were very helpful and friendly and the food and coffee available in the lobby were really nice.
Gregory
Gregory (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 1 月 26 日
Pleasant
Terry
Terry (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 1 月 23 日
Close to Duke Hospital. Easy walking distance. Staff was very friendly and helpful.
William
William (1 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 1 月 22 日
Front desk was very helpful
Colby
Colby (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 1 月 20 日
Mark and Sherry
Mark and Sherry (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 1 月 20 日
David
David (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 1 月 16 日
真實旅客
1 晚行程
Hotels.com 真實旅客評價
8/10 很好
2025 年 1 月 14 日
Sofia
Sofia (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 1 月 13 日
Very nice personnel that are very helpful. The room was clean. I like that they are environmentally conscious not having towels cleaned daily. We can help the environment by reusing our towels. We get a lot of choices on the Tv.