4/10 Fair
Sep 18, 2025
There is no onsite reception, just a ridiculously complicated online check-in which should remotely open the door. But I couldn't get through the garden gate even. Finally an old lady showed up who did not speak English and I don't speak Italian so we stood around for a good 25 mins before the room door miraculously unlocked.
After a very late night I was woken up at 8.30 am by a cleaner who didn't speak English either but indicated I should phone the hotel operators, Everytime I tried, the phone was answered but then put down on me. Someone then phoned the cleaner and I was able to speak with the operators using that connection. They wanted a new card number which I was obliged to give even though I had no idea why the one I had used when I booked was not sufficient.
It was a mess from start to finish.
Margrit
Margrit, 1-night trip


















