Fue muy buena experiencia, aunque el hotel estaba en remodelacion, todo fue bastante senicllo y super bien. Planeo regresar
Giovanna
Giovanna (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 28 日
Súper
Adrian
Adrian (1 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 7 月 23 日
Ricardo
Ricardo (6 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 15 日
Rooms
It was amazing. The rooms should have had better view, and people should not be paying extra money for a good view while rooms were empty.
SAHIL
SAHIL (4 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 7 月 9 日
Disappointed
Room I paid for and reserved wasn't ready when I checked in. I had to wait for over 24 hrs for the room I reserved. After checking in, jacuzzi tub wasn't safe to use and dirty. TV in living area didn't work. Dirty pillows on the bed.
真實旅客
4 晚家庭旅程
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 7 月 5 日
My experience was horrible this stay. I reguested a closer room near the main pool on the 1st floor because of my knee. I am unable to walk long distance. The rep put us in a room far to the back of the hotel in building 9 which made my stay un comftable because my knee had swollen up. I asked for a wheel chair my 1st day and was told there wasnt one. My 2nd day a nice gentleman was able to get me a wheel chair because i couldnt walk. The room has bugs, the fridge didnt work. The tub was leaking water, the air wasbt working. Front sesk keep hanging up on me. I was promised a closer room but no one never came to assist with moving into the room. It was horrible and so un fair. I have a medical condition, and they didnt even care
Davienceia
Davienceia (4 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 6 月 21 日
Jessica
Jessica (4 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 6 月 17 日
Horrible Service
I absolutely will never stay at this resort again. Staff is extremely rude and act as if it's not because of the tourism that they even have a job. It took hours to get logged in and during our stay my husband and myself got locked out of our room though it was already paid for and was stuck in the lobby for hours. Only a select few of the staff were polite and just about everyone acted as if we were doing them aThe nightlife catered to only a specific group and completely forgot that there were visitors from all walks of life. We brought a total of 38 people for a wedding and got treated like crap. I cannot say that I won't visit Mexico ever again but I will never visit this location.
John and Lakeshia
John and Lakeshia (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 6 月 11 日
Mónika
Mónika (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 8 日
Nayeli
Nayeli (4 晚行程)
Expedia 真實旅客評價
4/10 一般
2025 年 6 月 7 日
This resort is not what it used to be. I came in 2020 for my honeymoon and I had an amazing experience so I decided to come back with my family 5 years later. To say I was disappointed is an understatement. First, it is impossible to get a reservation at a restaurant for dinner or even grab lunch at a restaurant because they only open certain amount of restaurants on certain days. So it cannot accommodate everyone staying at the resort. The restaurants are very understaffed so service is very slow. The restaurant we did manage to eat at took an hour to bring out our food. Second, drinks are never in stock I stayed at this resort for 5 days and each day i was told that they were out of piña colada. (The worlds most basic drink). If you think ordering room service is any better think again. Room service on any day at any time took minimum 45 minutes. On one occasion I ordered room service they said it would be 40 minutes but two hours later I still hadn’t received anything. The food is subpar, the entertainment is okay, and the beach is blah. The water is covered in seaweed and brown. The only thing i liked about this resort is the spa. I was highly disappointed and will not be returning.
Jesus
Jesus (4 晚家庭旅程)
Expedia 真實旅客評價
4/10 一般
2025 年 6 月 6 日
Upgraded diamond club didn’t include restaurants for dinner at an all “inclusive” unless part of hideaway. Staff was inconsistent and terrible at communicating. Had to carry my bags throughout stay while employees sat on their phones and chatting to each other.
Matthew
Matthew (1 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 6 月 6 日
Wemond
Wemond (4 晚行程)
Expedia 真實旅客評價
4/10 一般
2025 年 6 月 6 日
Abraham Amir
Abraham Amir (5 晚行程)
Expedia 真實旅客評價
4/10 一般
2025 年 6 月 4 日
Food quality and choices were not good. The staff is not too friendly, escalators did not work. the rooms were clean.
Kieva
Kieva (3 晚友伴旅程)
Expedia 真實旅客評價
2/10 欠佳
2025 年 6 月 1 日
Alejandro
Alejandro (4 晚行程)
Expedia 真實旅客評價
6/10 不錯
2025 年 6 月 1 日
We have been to the Royalton 5 times, over the past 5 years. Each visit was different. The Royalton isnt what it used to be, before Marriott took over and Splash opened up.
Room - very comfortable, nice. Room was cleaned daily. We always stay in the Presidential room and love it. The fridges were stocked daily. We picked our room via the room selector and got what we chose.
Check in - fast, easy. Our room was ready early and we got to enjoy the amenities right away.
Service - most staff were fun and helpful. We tipped frequently throughout. We loved that the staff seemed to remember you and your preferences. The server at Agave brought shots to our table without being requested then jumped in to a family picture with us - he was fun! The chef at Zen interacted with each guest during the hibachi presentation, even bringing my kids up to play “chef”. The down side - service staff has dwindled over the years. There just isn’t enough staff. Restaurant dining took up to two hours every night. Service was slow. At the bars, there was only 1 person making drinks. He has a hard time keeping up and never knew who was next. If you are not positioned right in front of where he is working, the bartender will never get to you.
Dining - reservations are a must. You can no longer walk up for a table. You must wake up at midnight and book them thru the app. We were turned away multiple times our first night even though the restaurants were empty. Buffet choices are limited.
Hilary Jennifer
Hilary Jennifer (6 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 6 月 1 日
There is a terrible odor in the restaurant and around the facilities
Olufemi
Olufemi (4 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 6 月 1 日
La limpieza y el trato del personal fue excelente pero la propiedad necesita renovación aunque las habitaciones son 5 estrellas son espectaculares
maribel
maribel (5 晚家庭旅程)
Expedia 真實旅客評價
4/10 一般
2025 年 6 月 1 日
Krisanna
Krisanna (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 30 日
This is a great hotel to stay with your family with great food, pools with beautiful views of the ocean, comfortable rooms. Thanks specially to
Gabriela
Gabriela (1 晚行程)
Expedia 真實旅客評價
6/10 不錯
2025 年 5 月 30 日
Very nice pool areas! As crowded as I am sure the resort was, it didn’t feel crowded. Finding food to eat is another story. I don’t know if they were short of help, but you have to make reservations for dinner, there barely are any, even though there are several empty tables. We had to pay $350 one night to eat somewhere (they came around and “sold” us a reservation). It also shouldn’t cost $34 for a small bottle of Benadryl or $100+ for some water and snacks. All inclusive, but they k in how to get money out of you.
Becky
Becky (5 晚行程)
Expedia 真實旅客評價
6/10 不錯
2025 年 5 月 29 日
The room was spacious and the swim-out pool was perfect as it was very hot and humid in Cancun. The staff was so kind and accommodating. Unfortunately, there was a spot of fresh blood (obviously not mine) on my pillowcase and it rubbed off onto the headboard. The housekeeper was happy to change my sheets when I showed it to him. The wait times at the restaurants were extremely long and the temperature inside was very hot. We were sweating while waiting for our food. Some of the food was ok at the restaurants but other restaurants were horrible! The buffet is your best bet if you stay here because of the freshness of the food and variety. Grazie Italian restaurant food was not as described on the menu. My Manicotti Florentine was a corn tortilla wrapped around cheese, cauliflower, and broccoli. We waited over an hour to get our food at Hunters Steakhouse. The Japanese restaurant food was pretty good but it must have been 90 degrees inside.
Melissa Dianne
Melissa Dianne (5 晚家庭旅程)
Expedia 真實旅客評價
2/10 欠佳
2025 年 5 月 29 日
ripal
ripal (4 晚行程)
Expedia 真實旅客評價
8/10 很好
2025 年 5 月 29 日
The entertainment was my favorite part of the Arya. The staff was friendly and aimed to please. The only downfall was the cocktails. No top shelf and everything tasted beyond water down like sugar water. You’d have a stomach ache before you reach the dunk level.