I reported that my AC isn’t working and no one ever called and looked at my AC although I was told about 4 times that someone will come by my room to look into the matter. No ONE EVER DID. I spoke with several agents via phone and in person in the diamond club lobby and to no avail. So I was left to sleep in heat, sweating which made my one night stay completely terrible. I tried to speak to the manager but had to leave before they could make it to me as my taxi was waiting. Prior to that, every time I asked for a manager, I was told they were in a meeting. While the resort is beautiful, this matter made my stay very miserable and uncomfortable as you can imagine. Also, I called for a bellboy and they kept repeating “I don’t know” until the eventually hung up on me. (I guess he couldnt speak English) I hope the review reaches the management as I am back home now.
Kyanah
Kyanah (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 2 月 6 日
It was a very good stay but very expensive. Definitely a treat, but not a deal. The staff is extremely friendly as long as you tip consistently. Water was mostly clear but not great for snorkeling. Beautiful view with a balcony.
Sarah
Sarah (5 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 1 月 27 日
Sori
Sori (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 1 月 14 日
.
Arnest
Arnest (3 晚友伴旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 1 月 14 日
I loved it
Dion
Dion (3 晚行程)
Expedia 真實旅客評價
4/10 一般
2025 年 1 月 13 日
Be aware that you will be harassed about signing up for the Diamond package your whole stay. If you don’t sign up for it you have limited options for pools, beach access and dining options. I was not happy with this resort. It’s small, has no hot tubs and the food was not good at any of the restaurants with the exception of the Italian restaurant. The pizza was good there.
Heather
Heather (4 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 1 月 12 日
Very good place to spend a pleasant time. Excellent staff.
henry
henry (1 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2025 年 1 月 12 日
Not enough chairs around the property to be seated around the beach and pool area.
Alexis
Alexis (5 晚浪漫旅程)
Expedia 真實旅客評價
6/10 不錯
2025 年 1 月 10 日
Got the diamond club package. Sadly it didnt feel super beneficial.
Food was mediocre. The entertainment was great 1 night with the live band. After that it was just boring. This is coming from someone who can always find the fun.
The best part of the trip was the butler. Je was attentive and made sure we were taken care of daily.
Ebony
Ebony (5 晚友伴旅程)
Expedia 真實旅客評價
6/10 不錯
2025 年 1 月 9 日
The gift shops are a rip off- don’t shop there. Cigars are super expensive and they are fake- Don’t buy from the resort! Soooo expensive!
Alexandra
Alexandra (4 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2025 年 1 月 9 日
Se ve un poco viejo, deben de darle mantenimiento a las instalaciones y colocarlas a las vanguardias de los tiempos
Hector
Hector (2 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2025 年 1 月 8 日
This was my third time there. The staff remembered me and treated me well.
James
James (10 晚友伴旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 1 月 7 日
Pensé que era más seguro. Llegamos y teniamos una botella de champaña. Al tercer día buscamos unas copas para tomarla y ya no estaba. Llamamos y nunca nos enviaron otra.
Oscar Ortega
Oscar Ortega (7 晚浪漫旅程)
Expedia 真實旅客評價
2/10 欠佳
2025 年 1 月 7 日
Rude staff and terrible service.
Margaret
Margaret (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 1 月 6 日
Um ótimo lugar para ficar, mas com pequenos proble
Royalton foi uma grande surpresa. Muito moderno. Pessoal bem treinado. Restaurante element era bom, os demais não. Muitas atividades noturnas de entretenimento. Os valores de produtos e de objetos que se vendem lá são muito maiores que no aeroporto de punta cana
Maria do Socorro
Maria do Socorro (7 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 1 月 5 日
真實旅客
4 晚行程
Hotels.com 真實旅客評價
10/10 完美
2025 年 1 月 4 日
Yevhen
Yevhen (1 晚行程)
Expedia 真實旅客評價
4/10 一般
2025 年 1 月 3 日
Felt like I was on a used car sales lot the entire time; everything was an upsell to all inclusive.
Black mold in rooms; painted over, bartenders cheat on drinks, rude service.
Definitely do not waste your money on this resort.
Joseph Andy
Joseph Andy (8 晚行程)
Orbitz 真實旅客評價
10/10 完美
2025 年 1 月 2 日
Excelente trato y servicio. Muy buena calidad humana de todos los trabajadores. Motivos por el cual volveremos pronto. Gracias a todos y feliz año nuevo.
Clarivel
Clarivel (4 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024 年 12 月 31 日
Lasanya
Lasanya (5 晚行程)
Expedia 真實旅客評價
10/10 完美
2024 年 12 月 30 日
This was our 2nd time staying here at the Royalton Chic and the staff has consistently been amazing! The buffet is surprisingly delicious with a wide variety of options. The restaurant options are also a plus.
Timothy
Timothy (5 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024 年 12 月 29 日
I hated that when we arrived our Reservation was messed up, although I tried getting in touch through Expedia and directly with the hotel.
With that said, the people at the hotel were really good to work with and made a horrible arrival switch into a great experience. The staff was wonderful from the Diamond Club help to the Comcierge to our building staff.