My wife and I arrived with her elderly parents. My mother-in-law's top requirement for a place to stay was to use the pool. She cannot walk far and the description of the hotel gave no indication that the pools are spread out around the property. Although we booked 2 rooms on the same reservation, the 2 studios rooms weren't near each other. Getting to the pools would be some distance making them impossible to access for my mother-in-law.
We immediately went back to the front desk to explain the situation. Elysa was fabulous and was able to find a 2-bedroom room in a courtyard facing the pool. Although it was about 30% more than the 2 rooms, it turned out to be worth it having easy access to the pool and being able to visit together.
Lawrence
2 晚家庭旅程
8/10
rooms look like they were updated but the public space dont. could use a n upgrade.
Check out Time of 10:30 is very early
Debra
1 晚商務旅程
8/10
真實旅客
1 晚友伴旅程
8/10
Great stay!
Melissa
1 晚行程
8/10
Caryl
3 晚家庭旅程
10/10
Daniel
3 晚行程
2/10
Gracious staff that know the meaning of hospitality. Many personal touches. Loved the substantial breakfast. Alfredo the manager is so accommodating and a joy. A short walk to Palm Canyon Drive restaurants and shops. Adults only which works for some. Best!
Kathleen
5 晚行程
10/10
Holly
3 晚行程
10/10
Sarah
3 晚家庭旅程
8/10
The only problem was the shower pressure in my room was so high that it was painful to take a shower, and there was no way to turn the volume down
jill
3 晚行程
10/10
Always enjoy it here!
Lauren
2 晚友伴旅程
8/10
Jeremiah
2 晚友伴旅程
10/10
Great facilities. Convenient location. Friendly staff.
Josan
3 晚行程
10/10
Wonderful location and amenities.
andrea
3 晚行程
6/10
Due to a medical emergency I had to check out after the first night.
I was advised that a refiund could only be accommodated through the 3rd party reservation coordinator. After a couple of weeks with no response, a refund was denied.
We have been regular clients of this hotel and it is disappointing that they did not refund for the unused portion.
Carol
3 晚浪漫旅程
10/10
Great location; lots of activities available; beautiful setting
Alan
3 晚家庭旅程
10/10
真實旅客
7 晚家庭旅程
10/10
真實旅客
5 晚行程
6/10
Michelle at the front desk was not all polite orr professional, Luckily the manager stepped in and took care of my request:
Michael
5 晚行程
10/10
Retro vibe, excellent location!
cheryl
5 晚行程
10/10
Rachel
3 晚行程
4/10
We had issues with annoying noise from water or heating pipes after 11pm. Had to call the front desk.
Found very large live cockroach on our tile floor in the morning. Tile floors are very dirty. Vacumed, but not washed