There is no standard SOP for the maid. No towel after cleansing the house. I have to ask the front desk for towel but some times, they answer me they do not have any towels right now
Leo
6 晚家庭旅程
10/10
The room is clean and comfortable.
Jing
1 晚家庭旅程
4/10
Chunlung
4 晚行程
8/10
YI RONG
8 晚商務旅程
6/10
lei
1 晚行程
10/10
真實旅客
1 晚商務旅程
10/10
真實旅客
13 晚商務旅程
10/10
Great hotel
xiuqiang
1 晚家庭旅程
4/10
Not a pleasant stay. Not even willing to give me an extra blanket
Ping
1 晚家庭旅程
10/10
Douglas
2 晚商務旅程
6/10
This was a favorite place to stay and it's sad to watch it changing--and not for the better. Our mattress needed to be replaced as it was sagging and lumpy. We had two bath towels, one hand and one wash cloth for the two of us. Why?? The breakfast was bread to toast and cornflakes and bananas. Coffee and juice. The cuts are overdone oh we had our Maid Service sign on our door but no one came. It's still clean but stop with the cost cutting!!
Judith
2 晚行程
8/10
Tommy
2 晚商務旅程
10/10
Nicole
1 晚家庭旅程
10/10
Our stay was great. I saw some reviewers talking about loud AC or that "it used to be better" but for us it was clean, the AC was quiet, and it was nice to have breakfast, Happy hour and Wifi included in our stay. Yes you can see that the concrete walls around the pool show some deterioration, but otherwise the lobby, bar and our room were tastefully decorated. The room was huge, and the bathroom had both a shower and a jetted tub.
Wish list items would be more outlets by the bed. We both have CPAP machines and like to have our phones charging by the bed, so we unplugged the clock and the phone. The other would be a mirror I could see without my glasses on. Luckily no fancy occasions so it didn't matter that I didn't wear makeup. I tried but had to lean over so far to see the mirror that I couldn't even do eyeliner. One reviewer mentioned no full-length mirror and yes, that would be nice and would solve the makeup mirror issue as that is what I often do in other hotels.
No microwave; they are available on request for a $10 fee.
Gwen
3 晚行程
8/10
Breakfast to be improved
Handheld shower head with hose to be introduced
真實旅客
2 晚商務旅程
8/10
Linda
1 晚行程
10/10
The Grand Hotel was very impressive! From the lobby to the hotel, hallway, and most importantly, the room itself; we were very satisfied with the spaciousness of the establishment.
The location is fantastic in terms of nearby restaurants, cafes, etc.
This will be our hotel of choice whenever we visit the Bay Area!