There is no standard SOP for the maid. No towel after cleansing the house. I have to ask the front desk for towel but some times, they answer me they do not have any towels right now
Leo
Leo (6 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2023 年 2 月 19 日
The room is clean and comfortable.
Jing
Jing (1 晚家庭旅程)
Expedia 真實旅客評價
4/10 一般
2023 年 1 月 10 日
Chunlung
Chunlung (4 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2022 年 10 月 16 日
YI RONG
YI RONG (8 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2022 年 9 月 22 日
lei
lei (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 9 月 19 日
Customer Service needs improvement
Front desk staff were not very nice. Hot tub was broken. We asked for extra towels and when they delivered them, they opened the door with their own key to bring them into the room. I was shocked to see a strange man in my room with towels!! I'm not sure why they could not have knocked or left them outside of the door. It was really unnerving.
Risha
Risha (2 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 9 月 19 日
Our review
The breakfast was terrible and the room had ants. This hotel has gone downhill
Laurel
Laurel (2 晚友伴旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 9 月 18 日
Janne
Janne (6 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 9 月 18 日
Not thoroughly cleaned
I stayed in one of the ground level villas and while the space itself was decent, I was disappointed to find a few dead spiders inside upon arrival, which gave the impression that the room hadn't been thoroughly cleaned. Additionally, the noise levels were an issue, I could clearly hear the person above walking around, and there was a constant hum from the electrical room next door. These factors made it hard to fully relax during my stay.
Arlett
Arlett (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 9 月 15 日
Staff was kind and helpful.
Christopher
Christopher (1 晚商務旅程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 9 月 13 日
The bedroom closet door was broken. The towels on the bathroom were covered in hair. There were scuff marks on the walls. The hotel didnt have vending machines. Not a lot of value for the price you pay
Paul
Paul (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 9 月 12 日
Paul
Paul (2 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 9 月 11 日
Sam
Sam (1 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 9 月 10 日
Ramakrishna
Ramakrishna (3 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 9 月 5 日
The Not So Grand Hotel
The room was very clean. The bathroom lacked a full set of towels for two people. There was no mat to step on when getting out of the shower or tub. The beds were comfortable but very low. Not the easiest to get out of for a senior citizen. The free breakfast left much to be desired. There was a choice of 3 cold cereals, white or wheat bread to toast and bananas. Poor choices compared to comparable hotels in the area. We will not be staying here again.
Linda
Linda (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 9 月 5 日
Excellent!!!!
It was excellent stay and very clean room and friendly staff.
Maria
Maria (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 9 月 4 日
Alfonso
Alfonso (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 9 月 3 日
Tamara
Tamara (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 9 月 2 日
Ma Carmen
Ma Carmen (5 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 8 月 30 日
Not So Grand Anymore
The Grand Hotel isn’t as grand as it used to be. Have been staying here for past 4 years; however, noticed the service and cleanliness has taken a step back. Housekeeping didn’t show up a few times, shortage of towels and toilet paper. The room in the annex section floors were dirty. Pool was also dirty.