our stay at the hotel was nothing but exceptional. the hotel staff was super nice and helpful.
the only reason i gave the hotel a 1 star is because of the one man at the reception. when we were checking out, he insisted to charge us €72 for city tax, which he claims that it was not included in my prepayment. but the invoice from expedia clearly stated that city tax in included in but need to be paid at the property, which is cnd$38. we were in the rush to leave and he is holding our credit card, leave us no choice to pay.
he seems an experienced employee to us, and seems he has been doing this all along. if the case, i am not sure how many customers he has over-charged, who hadn’t paid attention to what their invoice stated or just like us, who has no choice but to pay in order to be able to leave on time.
i will be disputing this charge once i get home for sure.
would i stay in this hotel again? before the check-out, we were positive that if we ever come to rome again, this is where we will stay. but now, i guess it depends on the result of the dispute.