Room needed more lighting,,especially the bathroom. Shower,,too difficult to determine hot or cold water. No extra roll of toilet paper. Tissue box had 4 tissues left on the box.
真實旅客
1 晚家庭旅程
8/10
Hotel was great and nicely convenient to where we were going, but not happy about the no free wifi.
真實旅客
1 晚家庭旅程
10/10
The tissues in my room.bathroom were soaked, so I as not able to use them. I'm not sure why. I just let it go though.
Shimika
1 晚行程
10/10
tammy
1 晚友伴旅程
8/10
It was quite disappointing when we tried to check in at 4:00pm and was told that our room wasn’t ready and no one could give a time estimate due to a full hotel the night before. This is not our issue, but we were the ones being affected. I can honestly say, I’ve never had this issue at a hotel. For the amount of money we spent, I would expect to get the full use for our stay.
However, the ladies upfront were doing the best they could with the cards they were dealt with. I’m not sure if it was a management/scheduling issue.
Shaunna
1 晚家庭旅程
10/10
Excellent service! Very clean and well maintained. Beds were comfy and quiet rooms
Christie
2 晚家庭旅程
10/10
Great location! Friendly and helpful staff. The hotel was clean and comfortable.
Holly
1 晚友伴旅程
10/10
Staff is super amazing and helpful. Location is perfect for heading out in Cincy. Beds are so comfortable and place very clean!
Amy L
1 晚友伴旅程
10/10
We had 2 rooms for a family celebration. The rooms were beautiful, the view of the Ohio River and city lights was great. The restaurant was stunning. Any staff we interacted with were friendly and attentive. No complaints!
Bobbe
2 晚家庭旅程
6/10
Mehrdad
2 晚商務旅程
8/10
The staff was very welcoming. It was very busy at check in and they were all smiles.
Had a few apps at the restaurant and everything tasted great.
daniel
1 晚友伴旅程
10/10
Love this hotel perfect location for both Fountain Square and the Reds ballgames
richard
1 晚行程
10/10
Terry
1 晚行程
10/10
Every nice and clean hotel
Tamara
1 晚家庭旅程
10/10
Janet
1 晚友伴旅程
10/10
Jennifer
1 晚行程
6/10
Michael
1 晚行程
6/10
It smelled like a swimming pool in the room minus the clean feel. The door deadbolt did not work at all and made it feel unsafe. But I will say the staff was amazing and went out of their way for my disabled child. The valet staff were the most amazing part of the stay. They deserve to be acknowledged for their outstanding customer service.
Thomas
1 晚家庭旅程
8/10
Matthew
2 晚家庭旅程
10/10
Rob
1 晚友伴旅程
10/10
Randel
1 晚行程
6/10
My family stayed here for a night over spring break. The valets working Friday evening were rude and inconsistent with their procedures. Valet took the car behind us and told us they would be back to get our car. I went to valet to remind them as my husband was still with the car. I was then informed we needed to move the car around the corner. Unfortunately, I feel there was discrimination taking place towards us. I felt slighted and disrespected.
The staff in the restaurant was amazing. They made us feel welcome from the moment we walked in and went above and beyond.
I would have loved to give higher ratings but aside from the restaurant, our first impression and experience were less than enjoyable.
Jennifer
1 晚家庭旅程
10/10
Beautiful historic property with modern style. Great location, onsite restaurant/bar, perfect location and friendly and extremely helpful staff.