Beautiful hotel, comfortable rooms, impeccably clean. For a luxury hotel however I wouldn’t expect the phone in the room not to work. I couldn’t order room service and couldn’t call for help with my luggage when checking out. Although I reported this, it wasn’t fixed.
Breakfast options limited, with only omelets available as eggs on request (eggs Benedict not available).
The spa was amazing.
The best thing was the extremely helpful receptionist who gave me recommendations for places to eat and even tried to make a reservation for me.
The hotel is beautiful however it doesn’t meet luxury standards.
Location is excellent!
The main reason I chose the hotel was the views from the rooftop, however this is in fact a part of a particular room. I understand that this is not the fault of the hotel itself but rather how it was advertised on Hotels.com, but it was disappointing as I had very different expectations.