I book this hotel since this is a NON SMOKING Holiday Inn Hotel, but we live with smoky air for 4 nights.
In the 4th night, we smelt strong smoky air on the whole floor, & even saw a guy smoking with a opening room door.
My wife called the front desk & asked for stop it, but the front desk replied there is no one smoking here & non of them sense the smoke.
Since my wife is ill of the smoke, we called the front desk again for changing a room, but the front desk woman argued us & said the smoky air should come from another floor, on a ridicuous rude tone!!
We finally have another room in different floor, & thanks God no-one smoking here, but the towel makes me itching with many annoying fibre….
It’s hard to believe we are staying in a IHG hotel!
Or maybe this is a NON SMOKING hotel allowing people smoking here.