terrible experience. one of the worst customer service experiences i have ever experienced from a hotel. do not book with then they do not respond to customer requests and are impossible to reach reservations
Carlton
3 晚行程
10/10
Lilian
3 晚家庭旅程
10/10
Garza was absolutely amazing. Their customer service is exceptional!
Jose
6 晚家庭旅程
8/10
Hotels.com did not highlight that many restaurants were meant for stilts
Kartik
3 晚家庭旅程
10/10
The staff was perfect. There was nothing we would have changed
Maryellen
6 晚家庭旅程
10/10
Beautiful property, great resort for snorkeling, kayaking and paddle boarding near protected Los Arcos. Perfect distance for Zip Lining excursions. Cuisine at property was amazing, but my only critique is make reservations prior to vacation if traveling with children so your dinner plans are not 8pm-9pm.
Darrell Robert
5 晚家庭旅程
8/10
Beautiful resort. Really nice and friendly people. Least all-inclusive all-inclusive resort I’ve been to. Too many items in each menu that are not included in the all-inclusive plan. Like lots of them. Stayed in the Oceanside penthouse, and it was literally the best hotel room I’ve ever had. So spacious and nice. Would have been perfect for 3 couples, but was wonderful for our family of 4 as well. Butler service was not helpful. They were very kind, though. All service people were friendly and great. Had a large mouse in our garbage can in the kitchen. Not ideal. Wanted to have us attend a time-share sales meeting there. Tried to get us to book it when we were checking in. Not ideal way to start our stay. Overall, it was a beautiful resort with nice people. Not great value when you consider the exclusions on the menu (including alcohol exclusions too) and lack of quality butler service. Considering these things, I’d hesitate to stay at a Tafer resort again.
Adam
4 晚家庭旅程
10/10
Carlita
6 晚行程
8/10
Mainor Badin
4 晚行程
10/10
Benjamin
4 晚行程
10/10
Beautiful place and nice staff
Mireya
4 晚家庭旅程
10/10
Fenomenal, excelencia, compite con los grandes desarrollos GT, y como un todo incluido, creo es el mejor de la zona de PV.
fernando
2 晚浪漫旅程
2/10
Not very friendly and the restaurants are adult only not allowing my 16 years to join. Lobby and receptionist staff is so rude and short
Moustafa
4 晚行程
10/10
best place we have ever stayed. look forward to coming back,
Kirsten Anne
10 晚浪漫旅程
6/10
My son was the only one of the kids club. The room service food was absolutely horrible. The Deadpool lock on our door was broke. They tried fixing it but it still wasn't working properly and my wife couldn't even open or close the deadlock. The showers do not get cleaned very well and the handicap handle in one of the showers had disconnected from the tile set bolt. Property around the resort is amazing. Some of the staff was great some of them were ignoring us. Spa imagine massages were way over priced. The room maintenance needs to be much better. We ordered room service but I would not even eat it It was that terrible. The breakfast restaurant was good but just average nothing 5 star. Paying $600 for a couples massage that was not even great is what really ruined my stay. The kids club the ladies were amazing but my son was the only one there all 3 days. Bonnie was amazing, our concierge lady. The nature preserve and the gardens next door are absolutely beautiful. I just feel it's overpriced and under maintained.
Brooklynn
3 晚家庭旅程
10/10
damien
4 晚行程
8/10
Beautiful property, great food, the servers and maid staff was unbelievable. They do try to sell you hard on there timeshare and don’t care as much about you when you decline but other that that it was amazing
Ryann
4 晚浪漫旅程
10/10
Gabrielle Anne
4 晚行程
10/10
Kaitlin In Sook
4 晚行程
10/10
Very nice property
Gustavo
3 晚家庭旅程
10/10
Nancy
4 晚行程
10/10
Rodd
4 晚行程
10/10
We had an amazing time here. The only thing to note is that the sweets are connecting so we had a loud family next to us. Otherwise amazing.
Dina
3 晚行程
10/10
Beautiful view and convenience to go to downtown area. Easy to get lounge chairs and service was excellent.
Nipuna
2 晚浪漫旅程
10/10
This was our 5th stay at Garza Blanca Preserve Resort & Spa - All inclusive. As usual the staff was excellent, food was wonderful. We ate at all of them and didn’t have a bad meal. Our favorites this trip were Hiroshi and Dao. Absolutely excellent. Lovely room, beautiful view, pool right beside our tower, excellent service everywhere. The only think I will note is there were more children than ever before while we were there so it was hard to find a peaceful place at the beach or pools. It would be wonderful if there was a family pool as well as an adults only pool (other than Mousai which is young, party type pool), plus if you stay at Garza you cannot use the Mousai pool. We love Puerto Vallarta and the beautiful Garza Blanca. Can’t wait to visit again.