El servicio y atencion del oersonal de recepcion del Hotel y maleteros pesimo
Carlos
Carlos (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 10 月 16 日
JOSE
JOSE (3 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 10 月 5 日
It was a very good experience, the staff were very helpful and nice
Chez
Chez (3 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 9 月 22 日
marlene
marlene (3 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 9 月 22 日
Elivis
Elivis (3 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 9 月 21 日
No vayan
Una decepcio. Total es mi. Uarta vez en este jotel y para nada es lo que era, dure 4 dias y solo limpiaron mi habitacion una vez, la comida sin variedad y las carnes duras y sin sabor, el perlsonal esta cansadoby desmotivado, el room service es horrible y la recepcion tambiem nunca atienden
Elivis
Elivis (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 9 月 20 日
Really nice place and theenservice was wonderfull
Mario
Mario (7 晚家庭旅程)
Hotels.com 真實旅 客評價
6/10 不錯
2025 年 9 月 11 日
Towanda
Towanda (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 9 月 10 日
Excellent service
Our butler Ernesto provided excellent service always attended to our needs and assisted in setting up the restaurants for dinner. We saw him every day and make sure we were alright.
Gregory
Gregory (4 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 9 月 1 日
¡Pésimo!
Joshua
Joshua (3 晚家庭旅程)
Expedia 真實旅客評價
4/10 一般
2025 年 9 月 1 日
Room no cool
apolina
apolina (2 晚行程)
Expedia 真實旅客評價
6/10 不錯
2025 年 8 月 31 日
Amari
Amari (3 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 8 月 31 日
Terrence
Terrence (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 31 日
El personal muy servicial. Felicitaciones para su equipo, especial para Edwin de recepción, cuanta amabilidad y empatía. Mas trabajadores como él.
Evanllely Diamilsi
Evanllely Diamilsi (1 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2025 年 8 月 31 日
Victor
Victor (3 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 8 月 31 日
I wasn’t expecting this to go so bad. Since I arrived. The check in took 2 hrs. The main lobby is under construction and they are using a smaller area to attend everyone. The first thing I noticed is that they made me walk through the wet floor as they were moping. 2 ladies fell as I got into the line. The room was ready but when we arrived it smelled really bad. They weren’t clean. The sealing had dust bunnies hanging. The service at the buffet just to get a table or a cup of water from the server was an issue. The food wasn’t replaced. During breakfast they denied me entry because I needed a tshirt, but once I came back the rule was just for a few others had their bathing suit top without issues. I contacted Customer Service and notified them of my many issues. They tried cleaning the room better and it smelled nicer. The Manager tried their best to make our experience better. They decorated our room and gave us a dinner on another resort. Next morning the room stank again. I believe the service is the result of low staff and bad management. You could hear the staff complain. To get an attendant to help with the luggage on check out was another issue. I called 3 times and still no one answer. 2 nights 10 people in total and no one had a good a experience. The pool area was nice the water park was nice.
Cathy
Cathy (2 晚家庭旅程)
Expedia 真實旅客評價
2/10 欠佳
2025 年 8 月 30 日
Horrible costumer service and the rooms were in terrible condition.
Rooms were not cleaned well and it had cockroaches inside of the room etc.
Everything was terrible at this resort.
Pedro
Pedro (8 晚家庭旅程)
Expedia 真實旅客評價
4/10 一般
2025 年 8 月 30 日
Loved that punta Cana splash is an all inclusive with great entertainment for the kids near to the airport
Disliked that the the majority of staff are not hospitable for working in an industry where you are supposed to be friendly. They didn’t care.
Check in was a disaster. I commented previously that guests should be called when room ready and not have to wait in a line every time we needed to check on room status.
Room near the nightly entertainment so I was kept awake after 10:30 every night.
The room is worn especially the bathroom.
Water park closed for a day. No signage that it would be unavailable that day.
Overall it was a sunny vacation. But I would not be returning to this property
Charlene
Charlene (5 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 8 月 30 日
Bien,pero hay demasiadas cosas en remodelacion juntas
Andrés
Andrés (2 晚家庭旅程)
Expedia 真實旅客評價
2/10 欠佳
2025 年 8 月 29 日
bad food
Rafael
Rafael (2 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2025 年 8 月 29 日
No food food
Breinny
Breinny (4 晚行程)
Expedia 真實旅客評價
8/10 很好
2025 年 8 月 27 日
El hotel es grande, el transporte funciona. Los edificios se ven descuidados, escaleras sucias, las piscinas con lozas rotas, un peligro. El servicio del staff es pobre, ni siquiera dándole propina te atiende bien. La comida mala, poca variedad y tardan mucho en asistirte en los buffets. El bar de la piscina Punta cana no les gustas que le pidas nada, principalmente un chico moreno alto que ni siquiera usa placa con su nombre para que no lo identifiquen cuando habla y trata mal a los huéspedes. Antonio de la piscina 10/10