我可否免費取消索馬灣瑞享水上樂園度 SPA 度假村的預訂，並獲發全額退款？

可以。索馬灣瑞享水上樂園度 SPA 度假村在我們網站上有提供可全額退款的房價計劃。如以可全額退款的房價訂房，你可因應住宿的取消預訂政策，最遲於登記入住前幾日取消預訂即可。有關具體條款及細則，請務必參閱此住宿的取消預訂政策。

索馬灣瑞享水上樂園度 SPA 度假村是否設有泳池？

是的，此住宿設有3 個室外泳池及兒童泳池。

索馬灣瑞享水上樂園度 SPA 度假村是否允許寵物入住？

很抱歉，恕不准攜帶寵物及輔助動物入住。

索馬灣瑞享水上樂園度 SPA 度假村是否設有店內泊車位？

是的，此住宿設有免費自助泊車服務。

索馬灣瑞享水上樂園度 SPA 度假村是否有提供機場接駁車服務？

是的，來回機場接駁車有提供服務。費用為每位單程 USD50。

索馬灣瑞享水上樂園度 SPA 度假村的登記入住及退房時間為何？

登記入住開始時間：14:00；登記入住結束時間：05:00。退房時間為 12:00。住宿可提供零接觸登記入住與退房服務。

索馬灣瑞享水上樂園度 SPA 度假村店內與附近有什麼好玩？

你可享受滑浪風帆、浮潛及潛水等店內活動的樂趣，並到店內網球場精進球技。店內其他休閒康樂節目包括排球。你可享用 SPA 服務，於熱水浴缸中療癒五感，又或在 3 個室外泳池中任選一個暢泳。索馬灣瑞享水上樂園度 SPA 度假村亦備有2 間酒吧、滑水梯、桑拿、蒸氣室及花園。

索馬灣瑞享水上樂園度 SPA 度假村內或附近是否設有餐廳？

是的，店內有 6 間餐廳，坐擁室外用餐區及中國菜。

索馬灣瑞享水上樂園度 SPA 度假村附近區域有何特色？

從索馬灣瑞享水上樂園度 SPA 度假村出發，短短 12 分鐘步程即達紅海。

索瑪灣索馬灣瑞享水上樂園度 SPA 度假村優惠

Q: 索馬灣瑞享水上樂園度 SPA 度假村是否允許寵物入住？

很抱歉，恕不准攜帶寵物及輔助動物入住。

Q: 索馬灣瑞享水上樂園度 SPA 度假村是否設有店內泊車位？

是的，此住宿設有免費自助泊車服務。

8/10 很好

2025 年 12 月 2 日

The food is the highlight of the visit. The buffé is excellent, lots of fresh vegetables, sallads, nice meat etc. Especially all oriental food is very good. You certainly do not starve. The atmosphere is nice. The activities are very nice. Especially the stretching, yoga etc were very good. There is a nice mix of volleyball, dart etc. The animation team is very nice, my kids loved the staff working there and felt very safe with them. Cleaning of the place, including the rooms could be better. Toilets around the compound rarely had toilet paper etc. Staff is very helpful with anything you need, so that part of the service is very nice. The beach is sandy, nice and shallow - so easy to bring children.

Anna Carin (10 晚家庭旅程)

Hotels.com 真實旅客評價

2/10 欠佳

2025 年 11 月 9 日

Do NOT ever book this hotel. From the moment we arrived, everything was a disaster. We paid €1008 for one week in half-board, and since we missed dinner on the first night, the hotel offered us a “late dinner”, an absolute catastrophe and a disgrace to the hospitality industry. We were served two slices of bread, a bit of cheese, and two apples. A total shame for a so-called 5-star hotel. To make things worse, we weren’t even given our wristbands upon arrival, which led to confusion later when we were accused of using “all-inclusive” services we never had access to. The manager even claimed I had taken advantage of the all-inclusive offer while I was literally in Cairo at that time, clearly an attempt to scam me. The atmosphere in this hotel is toxic and dishonest. Their only goal seems to be tricking tourists. You can’t stay five minutes at the pool or the beach without being constantly harassed by people trying to sell you quad rides, diving sessions, spa treatments, and more. If guests want an activity, they’ll go to reception, no need for this endless harassment. And the final insult: we were charged €12 per pool card that the housekeeper herself removed from our room while we were away. We only stayed two nights in this dreadful place instead of 7, but that was more than enough. A complete disgrace to the ACCOR group. Don’t make the same mistake we did, this hotel doesn’t deserve its 5 stars. Shameful!

Loric (7 晚行程)

Hotels.com 真實旅客評價

6/10 不錯

2025 年 7 月 10 日

I stayed here for many nights, the descriptions states it has few restaurants. But doesn't state you'll need to reserve 4 restaurants atleast 24-48hrs before.You cannot eat there without booking. There is only 1 main restaurant that has it's operating time. Breaky 7-10am, lunch 1-3pm dinner 7-9.30. There are not any snack places to eat if you have young children and want something for the them to have away from the designated times. Which is a downside to this resort as kids get hungry and need snacks throughout the day or your timings are just different. Ice cream is served daily 3-4pm only. Which is another downside for a 5star hotel. The are costs are extortionate for spa, and gym if you like to use it. You'll have haggle the prices not ideal for the guest. The hotel cleaning is utterly poorly. Our cleaner called Ahmed never changed our bedding, never refilled soaps or change towels. I used to tell him daily but he always ignored me. The reception didn't take the complaint on board either. Then resort itself is beautiful but doesn't hold 5star treatment. Ive been to better resorts and worth the money we pay. This resort is expensive but low standards. The location is futhur out. excursions prices will always be higher with additional costs. Its 45 mins away from airport. 20 mins away from Senzo mall and 1 hr away from Old dowtown hurghada. I've attached photos of the worn out bedding that they still use. Safety issue lifeguards are limited at pools and beachs.

Sandy beach, few fishes not enough for snorkeling.

Almasbanu (16 晚家庭旅程)

Expedia 真實旅客評價