Housekeeping service has left much to be desired. There were occasions my room wasn't attended until late in the afternoon when I left my room since 8 am. The teacups weren't cleaned or replaced daily!
The air-conditioning system was impossible to adjust to the desired temperature. It was either too hot or too cold.
Two days before check-in, a friend delivered a small packet to the hotel for me to collect upon arrival. However, both reception desk and concierge refused the safe keeping of the packet, even when the confirmed room booking was there.