4/10 Fair
Apr 4, 2018
More of bad experiences than good
Room cleaniless:
- dusty coffee maker and cups
- poor wifi connectivity
- tv remote didnt work
- dirty towel with brown stains
Service:
- staffs were friendly and helpful
- booked for in room masssge. Staff at the counter quoted 100000rupiah for 1hr massage. However was charged 200000rupiah, even though the receipt stated 150000rupiah.
-price which i paid for should include breakfast, but was denied of breakfast there. And was told to pay a separate fee for the breakfast
- ordered a room service for 4am bento breakfast and requested for airport shutle at 430am. However breakfast was not sent. Went down to the reception and everywhere was dark. Not a single soul was around. Felt it was like a hauted hotel. I had to raise my voice to look for staff as there wasnt even a bell for me to press. The staff eventually came out from a room. He was sleeping and overlooked on my requests. But he quickly called for his driver to send me to the airport. Luckily i didnt miss my flight back home
nora
nora, 3-night trip
