Prentiss at the front desk was very friendly professional and accommodating. He went above and beyond our expectations and made our stay much more enjoyable. I was there for a medical issue and the beautiful, clean and comfortable room helped distract my attention from this issue. Thank you!
Roberta
Roberta (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月26日
Doug
Doug (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月17日
a nice place downtown
A nice place downtown, and a bit more understated than some of the others. It's in an older building that's been reworked as a hotel, which can make for some cool spaces. Be sure to get a room down the hall from the elevator, as the outside floors are old and a bit squeaky, but the rooms themselves are nice and peaceful.
Rick
Rick (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月16日
Kevin
Kevin (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月15日
Tammy
Tammy (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月11日
Fabulous
When we checked in the Two concierge personnel, we’re just fabulous! I can’t remember their names, but just fun to talk to you and very congenial. And then we were blessed with an upgrade! Totally unexpected. But very appreciated.
SUSAN
SUSAN (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月5日
Lissa
Lissa (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月2日
Bryan
Bryan (1 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2025年1月26日
Homewood Suites by Hilton Grand Rapids Downtown
Friday night we ran out of tissues.
We left Saturday morning at 9:45 am and did not return until 3:00pm. We removed the do not disturb sign off the door. When we returned, we noticed the room had not been touched. We went to the lobby and as for a tissue box and why wasn’t our room touched. We were told since we stayed two nights, they don’t check the room the first day after you check in. For $200.00 a night we don’t feel this was right. Been at lesser known hotels and always they check room every day. Very disappointed for the price we paid! Also, the thermostat would turn down to 65 degrees in the middle of the night and we were not informed of this happening. Very annoying!
Donald
Donald (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月19日
Great Suite in Downtown GR
Always comfortable and its a great value. The rooms are nice, staff is friendly, and its in a great spot. You reqlly can't go wrong.
Jason
Jason (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月16日
Alexandra
Alexandra (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月31日
Had a refrigerator and a small kitchen that was very nice. The room was set to 78 when we arrived but cooled down. Sofa bed was perfect for kids.
Cristina
Cristina (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月17日
Definitely NOT exceptional
I can't believe all the "exceptional" ratings. I thought this was average at best - creaky/loud floors, loud fans, vinyl curtains, absent staff and to top it all off there was no water 8am to 6pm on the 16th. I spent the night, but couldn't shower or flush the toilet after 8am? For $200+. No thanks. Will not be returning. There should have been some compensation or a discount offered for the inconvenience.
Andrea
Andrea (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月16日
We had no heat the first night. It was a little chilly. They moved next day very quickly and we got a slight upgrade. Overall it was was a great weekend. Location was excellent
Shannon
Shannon (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月14日
Everything was great
Sarah
Sarah (1 晚家庭旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年12月13日
The room it self was ok. I only have a couple complaints is the pillows had stains on them and we had to get new ones sent up to the room. The major thing that made it really hard to enjoy our stay is that you can hear everyone walking around, especially the guests in the room above you. It was a very loud hotel and very hard to get a goodnights sleep.
Salvatore
Salvatore (2 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2024年12月11日
Nancy
Nancy (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月11日
Garrett
Garrett (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月9日
The staff was absolutely fabulous there! Check in was easy and I was upgraded to another room with two beds! They couldn't have been nicer - all of them! I'd stay again in a heartbeat!
Alison
Alison (1 晚友伴旅程)
Expedia 真實旅客評價
10/10 完美
2024年12月6日
.
Mallory
Mallory (2 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年12月3日
Erica
Erica (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年12月1日
We have stayed there in the past and always enjoy our stays, this time the room and other areas of the hotel were not as clean as it's been in the past.