Deep disappointment with the quality of our stay.
Upon our arrival, we were dismayed to discover that the bedsheet in our room was visibly soiled with black marks, leaving us with serious doubts about its cleanliness and whether it was even new. This issue raised immediate concerns about the overall hygiene and standards of the room.
Misinformed staff giving out incorrect information
The waiter serving us at dinner on 8th December was brilliant with our children, my ASD son adored him. The lady working on reception the evening of 8th December is lacking in hotel knowledge as she told us breakfast the following day would be served until 10.30am (we arrived at 10 to be told they were putting the breakfast foods away, but the lady there took pity on us and kept some food out).
The ladt from the previous evening aslo told us we could check out at 2pm or pay £10 per hour to stay later. Thankfully after the breakfast debacle i checked this with someone else to be told if we stayed later than 2, we would have to pay for a whole extra night's stay!
Julie
Julie (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月6日
Alfredo
Alfredo (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年12月1日
Dont stay here!
We stayed in Room 001, it was on the ground floor. The room was very shabby and felt dirty. The bathroom door didnt close and was water damaged at the bottom so had an added panel causing the issue. The shower head would not stay raised, not great for someone 6ft plus! The toilet flush collapsed inside the wall on pushing to flush. The hairdryer was broken and filthy. The small double bed was like a camp bed and the final straw, the phones were not working so a note had been left asking all calls to be made via mobile to the front desk. I tried 8 times in the morning when all the issues had come to light. No answer so we gave up and checked out, telling the man on reception. He said sorry but didnt make a note of any of the issues so i pity the next person who stays in Room 001!
Rebecca
Rebecca (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月29日
Sally
Sally (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月25日
Geeta
Geeta (2 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年11月13日
Pire expérience
Deux chambres de réservées (et payées) par erreur.
Nous avons bénéficier d'une seule chambre et l'hôtel refuse le remboursement de la seconde.
Honteux, nous ne reviendrons plus
Marie
Marie (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月10日
Fabulous stay
One night stay to catch an early flight. Very close to airport about a 10 minute walk in a well lit up area. Group of 3 in a double room with a pull out sofa bed. Very comfortable and enough space for 3 big bags as well when the sofa bed was pulled out. We had dinner as well in the restaurant and we all had a great meal. Would highly recommend. All the staff we encountered were very friendly as well.
Sarah
Sarah (1 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月29日
Very Good
Nice room, friendly staff, nice breakfast. Easy walk from the airport