Sadece sezonda olmadığımız için kahvaltı zayıftı ve çatal bıçaklar vs biraz tozluydu
Eda
2 晚行程
6/10
Daytime staff were brilliant and helpful.
Night reception was a cowboy who demanded 400 Turkish Lirra for making a call to my room.
Otherwise I couldn’t fault the staff or facilities
Neil
1 晚行程
10/10
Güleryüzlü hizmet konum çok iyi temiz bir oteldi otele ve aracı kuruluşa teşekkürler
Salih
1 晚家庭旅程
10/10
Great hotel for what you need. Friendly and attentive staff with a nice spa / sauna on site, in a nice quiet area with access to all you need with just a short walking distance.
Inderpal
4 晚行程
6/10
The Pools were clean and great for swimming. Lots of sun beds.
Beds were comfortable and room was spacious.
真實旅客
8 晚行程
8/10
Kahvaltı dışında her şey gayet güzeldi. Kahvaltısı gerçekten çok kötü. Odalar şık, temiz ve konforlu. Kahvaltı haricinde son derece memnun kaldık. Tekrar gelmeyi düşünüyoruz.
真實旅客
3 晚家庭旅程
2/10
Es war mal ein schönes Hotel . Seit 4 Jahren gehen wir hin - es bräuchte teilweise Sanierung und seriöse Manager. Wir haben ein Zimmer vonn120€ bezahlt und Standard (57€) bekommen
Marc
2 晚浪漫旅程
2/10
Gerçekten rezalet bir oteldi. Deluxe oda tutmama rağmen önce bana başka bir oda verdiler ve odalarının kalmadığını söylediler. Daha sonra ısrar edince odamı bana verdiler. Odada şartel sürekli atıp durdu. Elektirikler sürekli kesildi. Odalar zaten karanlık. Sıcak su yoktu sular ılık akıyordu. Soğuk suda duş aldım. Banyonun penceresinin menteşesi kopuktu her an düşecek gibiydi. Klozetin sifonu arızalıydı. Kahvaltı çok kötüydü. Büyük bir otel ve çalışan sayısı yetersiz. Bir daha asla uğramam. Tavsiye etmiyorum. Tek iyi yanı odanın manzarasıydı ona da bu para verilmez.
真實旅客
1 晚行程
2/10
Do not stay here - checked in for two nights but didn’t even stay one night - renovation work going on all over the hotel, dirt and dust everywhere, tables and chairs being put together all day so lots of noise outside the room and had to go into town to find a quieter area to use wifi and work, other furniture stacked up in communal areas of the hotel. Genuinely did not feel a safe or comfortable environment to stay in.
Agreed with reception staff that I would check out the same day and they agreed to process refund the next day.
Got home two days later and refund had not been processed. Emailed the hotel three times over the course of a week and did not receive one response - all contact completely ignored.
Asked Expedia to intervene and hotel told them they would not refund despite telling me when I checked out that they would process the refund.
All of this is just basic good manners and customer service that you would expect any hotel to provide but to essentially lie that they would refund and then not do so, is inexcusable.
All of this is without even commenting on the state of the rooms with old, tired and chipped furniture, small dirty bathrooms and communal areas - the whole place needs renovating - but they should not be accepting guests whilst doing so.
If you want to pay good money for a poor hotel and even poorer customer service, BC Spa is the place for you.
Took multiple phone calls and a lot of persistence to get Expedia to eventually make the refund.
Jonathan
2 晚商務旅程
6/10
Lydia
2 晚行程
8/10
Suat
4 晚行程
8/10
Lovely hotel. Excellent Turkish bath a must. Getting a little shabby in some areas and english breakfast not the best, but overall very nice
Janet Christine
7 晚浪漫旅程
8/10
Kahvaltida servis edilenler kesinlikle iyilestirilmeli, hem hijyen hem kalite konusunda.. Ilk olarak bize gosterilen oda cok basık ve karanlıktı, personel yardim ederek degistirdi, Mehmet beye teşekkürlerimi sunarım. Aksi halde güzel bir tatil deneyimi olmayacaktı bizim icin. Onun haricinde bölgenin doğası zaten güzel.
ibrahim
2 晚家庭旅程
6/10
Bjørn
1 晚家庭旅程
4/10
Very disappointing. Our room looked pretty nice, however it was obvious that it wasn't cleaned in a long time. Paid extra for a hot tub in the room. When we tried to use it lots of worms came up with the water. Needless to say, due to such unsanitary conditions we didn't use it and it felt just as a rip off. As this wasn't bad enough, the breakfast next day was horrible, cheese with mold being served to guests. Wouldn't recommend it.
Gnaciuc
10/10
Elif
6 晚行程
8/10
LUC
1 晚行程
10/10
Asiye Öznur
3 晚行程
8/10
Aaron
1 晚行程
2/10
Jane
2 晚行程
10/10
Temiz ve güzeldi.
ERCAN
2 晚行程
2/10
Huseyin cagatay
1 晚行程
10/10
Clean and comfortable hotel. Room was dark but otherwise a pleasant stay
Ian
13 晚家庭旅程
4/10
Otel konumu cok iyi , diyecek bisey yok fakat
- otele giriste resepsiyondaki ARKADAŞ 3 defa rezervasyonumuzu, odeme meizi sordu REZERVASYON dan Bilgi si yoktu , BEKÇİ gibiydi
- oda ya girer girmez inanilmaz bir koku vardi , ESYA lar cok eski, yerler pisti. Yatak pisti . Cok gec otele girdigimiz icin bisey demedik . Gece 12 gibiydi
- problem olsun istemedik belki odaya girerler ertesi gun duzeltirler diye . Zaten 2 gece konaklayacagiz .
- kahvalti 10 da bitiyor ve hic ensek degil . Kahvaltiyi veren bayanda cok magdurdu durumdan yapacagim bisey yok dedl . Yazlik yerde niye 10 ? Ve cay vs . Bitmisti zaten .