Fantastisk opphold. Strålende service fra vi satt foten inn døren, til vi dro. Flotte, store, fine rene rom. Mange gode steder å spise. God kvalitet på.maten til alle måltider. Tror faktisk ikke jeg kan få skrytt nok av dette stedet. Det anbefales på det sterkeste.
Odd
Odd (4 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月10日
Very good, but didnt nail the extra touches
We stayed in a Master Suite so this review covers preference.
The Good:
The food was outstanding in every resturant and cafe
The staff were friendly, attentive and welcoming
The suite was fabulous
We participated in a number of activities including Karaoke, Retro night, Piano Bar DJ night and all were very good entertainment.
The let downs
We used the butler/concierge in preference for 4 things and only 1 happened correctly
1. We asked for drinks to the room and they never came. This on its own I wouldnt single out but
2. We ordered an anniversary breakfast that was late after we reminded them
3. We asked for airport transfer that never got booked.
Thats too many issues not to point it out.
Finally, we live in Mexico but met family over on holiday from the UK. We were preference they were not so when I was offered hydrotherapy that was free with the suite I wanted my cousin to get it as she wouldve loved it. They didnt permit it. If I asked for her in addition to me Id understand but I didnt take my free session.
Would we go again?
Yes we would. We go to cancun 3-4 times a year and chose Secrets The Vine because family were staying. The experience wasnt perfect BUT there is so much to like about the hotel, staff, food, guest interactions we will go back.
What I am not sure of is going preference again. I didnt think the service was there at all. But I would go back to the hotel more generally.
Graeme
Graeme (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月7日
Jorge
Jorge (2 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月20日
Guillermo
Guillermo (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月12日
suzanne
suzanne (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年10月8日
Excelente pero no hay aire acondicionado en el lobby ni en los restaurantes casi no se siente el aire,mucho calor
andres
andres (3 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月3日
Bjørn-F
Bjørn-F (5 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月28日
Lauren
Lauren (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年9月28日
Yurina
Yurina (4 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年9月25日
El hotel maneja el A/C, el lobby maneja 3 o 4 restaurantes y los shows de la noche, hace calor, y en los cuartos el medidor dice 18.5 c pero esta como a 23-24. Las instalaciones ya empezaron a deteriorarse.
La comida buena no excepcional, pero el de carne y Mariscos muy buenos!!!
Nos toco tormenta y el hotel no ayuda en nada para conseguir información y precio mas caro por contingencia q el normal.
Ojo con el A/C para los q sufren de calor
Estuardo
Estuardo (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月22日
The massive aquarium surrounding the resort ocean
Martin
Martin (3 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024年9月22日
Murad
Murad (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月21日
Nice staff
John
John (6 晚友伴旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月21日
Loved the resort. Having a Butler on each floor was a plus. However, we didn’t utilize them much. The pools were great. The food was excellent and so were the drinks. I would definitely go back.
Loriann
Loriann (5 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2024年9月20日
Dining experiences were great.
Kathy Jean
Kathy Jean (5 晚浪漫旅程)
Travelocity 真實旅客評價
8/10 很好
2024年9月20日
The selection of dining was great.
Kathy Jean
Kathy Jean (5 晚浪漫旅程)
Travelocity 真實旅客評價
8/10 很好
2024年9月20日
Didn't like being hot all the time in the restaurants no air-conditioning was very uncomfortable when eating.