I have just loved my stay here. The staff are superb, Yulia at the desk for Lady in Red, Adel at Windsong restaurant, thank you for your attention and service, I felt looked after when they were on duty. The views are stunning in this place, the property is huge, which gives the chance to walk around without getting bored.
I have traveled alone for leisure, I can say I have felt safe, with small little hiccups here and there.
Below a constructive feedback, which will also help to improve:
The room requires some attention, especially the shower. The curtains by the bed needs to be changed/cleaned, the sofa needs some cleaning too.
The pillows are too soft for my preference, I have asked to exchange however I received the same kind, I have been told by the housekeeper that are all the same.
For a 5 * you expect almost perfection, if not perfection in all the areas.
On my last day, they came for my bags at 5am, perhaps was a miscommunication, i was just departing at 1pm, the man apologised for mistake. A little suggestion on this, perhaps a day before guests departing, will be good a courtesy call or when you see them around, to find out their departure time, or if they need a transfer arranged, this will give an even more personal touch.
This place is just tranquil, they have activities daily, unfortunately I have been able to do only the walk to the mount Kempinski, as I had others planned outside, the guide was knowledgeable.
Overall I have enjoyed my stay here. ❤️
