Like most hotels in Waterton, this one is walkable to the center, but it’s very old and feels run-down. At check-in, front desk Matthew gave us the key and explained the amenities, but nothing beyond the basics.
Our first room (Room 11) was unacceptable. The door was wide open when we arrived late at night, which felt unsafe. When we brought this up ASAP, Matthew brushed it off as “normal,” which was frustrating and dismissive. Since we were exhausted, we let it go that night. The room smelled bad, flies were inside (likely from the open door), and the bathroom had a strong odor. The carpeted floor wasn’t shown in the online photos, and few sheets and towels were stained.
The next morning, we discovered the door couldn’t even lock properly from the outside we raised the issue again. Even though I explained we were on a tight schedule, Matthew took his time handling the problem and focused on other tasks first, which made me feel disregarded. Eventually, we were moved to Room 12. This room was better and actually matched the online photos, though the bathroom still had a lingering smell.
Overall, this hotel did provide us with a place to sleep, but the experience was frustrating and below expectations. Basic cleanliness and security should never have been an issue in the first place.