2/10 欠佳
2025 年 12 月 31 日
The desk was understaffed, and the staff was poorly trained and didn’t know basic things about the property. They failed to tell us that there are two steps in front of the only elevator in one of the towers and the elevator doesn’t fit a luggage cart, making it difficult to bring luggage to your room. Another staff member, Carlo, was extremely rude and refused to assist me when the only passage from the swimming pool to our tower was locked, suggesting instead that we exit the building and walk outside on the street in our bathing suits to get to our tower. When I tried to engage him in conversation, he refused to speak to or look at me, and would only speak to my son. The hot tub was broken, there was no effort to fix it,
Ossie
Ossie (2 晚行程)
Hotels.com 真實旅客評價
