Unfortunately we didn’t feel this to be a 4-star hotel experience. Location in the hills made for a great view and appearance of building inside and out was pleasing. The small details is what made this a mediocre visit. Elevator seemed to show age because the faux panels had chips and cut lines showed splintering. Outlet by coffee pot didn’t work so we had to move coffee pot to restroom in order to use. Wife said coffee was horrible. Room door made noises as if someone was trying to get in but it was housekeeping working at 4:30pm and as they slammed doors to nearby rooms the air pressure caused our door to move. I had to fold cardboard to stick in door to quiet the rattle. TV remote didn’t work properly. Laurel restaurant was very expensive based on the fact that entrees didn’t come with sides they had to be ordered as another billed item. The food was tasty but overall it was basic so we were disappointed. These details may seem minor to most clientele but when an average couple looks to pay a little more for a great experience those flaws stick out.
Brandon
Brandon (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 9 月 10 日
Ashlee
Ashlee (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 9 月 9 日
Michael
Michael (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 9 月 8 日
GLORIA
GLORIA (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 9 月 8 日
Great stay. My only concern was that I was charged incorrectly at checkout and told that it would take 5-7 days to give me my money back, “depending on my bank” which seemed to imply this was my fault. I don’t know why they couldn’t charge me correctly in the first place, it wasn’t a complicated stay with lots of charges. Otherwise, very happy.
John
John (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 9 月 7 日
Very nice
Lovely hotel in great location. Very peaceful and relaxing. Perfect for a quick couples trip.
mia
mia (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 9 月 4 日
Mary Louise
Mary Louise (2 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 9 月 4 日
Loved our stay there, everything was wonderful except for our room felt a little small and too close to the front door, we heard everyone come in and out their door in the hallway…and it was too loud. Maybe next time we’ll get a room a little deeper or different orientation.
真實旅客
3 晚商務旅程
Hotels.com 真實旅客評價
8/10 很好
2025 年 9 月 3 日
Eddie
Eddie (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 31 日
Kathy
Kathy (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 31 日
Loved our stay
Wonderful stay at Hotel Viata. Simo, was an excellent server at the Laurel Restaurant. He is so kind and professional. The pool was so fun on the Saturday my son and I went. The hotel is classy, pathetically pleasing and quiet. 10/10
Henrietta
Henrietta (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 28 日
Lisa
Lisa (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 27 日
Lovely Hotel
Excellent Hotel. Have stayed there several times. Check-in is quick and friendly. Room is beautiful. Parking is free, and in a garage.
Mild complaint is that I ordered a pretty expensive Ribeye from room service. The steak was absolutely not a Ribeye. I didn't send it back nor complain because I was tired and hungry.
Michael
Michael (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 23 日
Jonathan
Jonathan (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 21 日
Cindy
Cindy (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 21 日
Diem
Diem (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 20 日
robert
robert (1 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 8 月 19 日
Sun Hee
Sun Hee (7 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 16 日
Jainish
Jainish (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 16 日
Marcus
Marcus (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 16 日
Paul
Paul (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 14 日
I’m looking
I wish I could’ve stayed longer, it was. Lovely hotel design, it’s upscale and ideal for couples. The lobby smells divine, the rooms are decorated well and I loved the mattress.