I booked a ‘One Bed in a Coed Dorm Room 5 beds’ at Villa Saint Exupéry Beach Hostel but the hostel gave me a three bunk bed (six people) room.
The picture of the room I booked on Hotels.com was two bunk bed (four people) plus one single bed (one person), so it was a room used by a total of five people.
I asked the hostel to change it to the room which I initially reserved
but the hostel told me, "the room had been given to someone else"
and they told me to complain to Hotels.com
I do not condone this breach of the hostel’s contract
because the room used by 5 people and the room used by 6 people are different in size and rates.
I have made a reservation through Hotels.com one month before I arrived at the hostel but the hostel gave the room to someone else for higher rates.
So this hostel is making money is a dishonest way and misleading customers
They did not even apologize to me for breaking the contract
and they were very rude to me.
Therefore, I looked for other hostels but they were all full
and it was in the middle of the night, so I could not move to another hostel.
I traval around the world every month so I have a lot of experience staying at different location and hostels/hotels
However this is the first time I have come across a hostel/hotel which is just dishonest.
If the hostel does not sort out this issue properly for their breach of contract then I will report them to the department of Nice, France.
James
James (3 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月2日
Daniela
Daniela (4 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月29日
Halil
Halil (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月12日
avis
Très bien
真實旅客
1 晚行程
Hotels.com 真實旅客評價
8/10 很好
2024年10月7日
Nice rooms and good space. Only thing is that the doors are open underneath and that meant we heard all that happened outside our room
Freddie
Freddie (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月30日
Overall the hostel is really close to the center of Nice. I found the bathroom to be spacious the other guests were quiet. It was clean and the staff was accommodating. The one issue I had was when I locked the bathroom it was a struggle to unlock. This was really nice for an affordable acommodations.
Evelyn
Evelyn (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月28日
Très bien
真實旅客
1 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年9月22日
I LOVE THE LOCATION , MINS AWAY FROM THE BEACH AND ATTRACTIONS, DINNING, SHOPPING , MARKET , PUBLIC TRANSPORTATION , ETC.... THE STAFF IS VERY HELPFUL, ITS A FUN ATMOSPHERE , AND ITS CLEAN , AND YOU MEET FUN PPL HERE
Ashslynn
Ashslynn (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月15日
Amazing
Benny
Benny (4 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年9月14日
料理できるスペースや、フリースペースがあるので、快適だった。
Maho
Maho (2 晚行程)
Expedia 真實旅客評價
4/10 一般
2024年9月7日
Located in the city centre, easily accesible to beach and other commercial shops, but dirty and nasty bed ruined my sleep. Not recommended. Go to hotel.
Sangyoon
Sangyoon (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年9月4日
Passable
Chambre sommaire, pas de TV, pas de savon dans la douche, et surtout climatisation très bruyante, sans compter le bruit extérieur.
C'est plus une auberge de jeunesse qu'un hôtel.
stephane
stephane (3 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年9月3日
The location is great, walking-distance to most places. I booked a private room, and was disappointed. The room was not clean at all, neither the building we stayed in. The ventilation and AC did not work in our room. First night it made terrible sound. Next day we discovered it did not work at all. Went to the reception and just got told "personally, there is nothing I can do. We fix tomorrow". The receptionist came and checked our room and said "there is no air in here, but we fix tomorrow". We could not sleep that night because it was too warm in the room. They fixed it the next day and it got much better.