I stayed in two different domes at Bel Air before and had no issues, but this experience was absolutely horrible.
Check-in was a mess. The reception took an extremely long time, there was a line behind me, and no one came to help the only receptionist. It felt very understaffed and unorganized. Instead of sending the door code by text, the receptionist wrote it down on paper.
We drove all the way to the chalet in -30°C weather, only to find that the code did not work. We couldn’t reach anyone for help and had to drive back, wait in line again, and get a new code. No apology was offered.
The chalet (Andorra 2) was in terrible condition and clearly not ready for guests:
• No pillowcases
• Hair everywhere
• Pillows looked used and dirty
• Dirty dishes left behind
• Gas smell inside
• Sticky table and sticky leather couch
• Fingerprints all over the ceiling (very unsettling)
I was genuinely disgusted and uncomfortable touching anything.
The bed made loud noises as if it was hundreds of years old—completely unacceptable.
Since it was New Year’s Eve and we couldn’t book anywhere else, we called just to get pillowcases. We received only 4 pillowcases for 12 pillows. We had to call again, but the office closed at 7 PM and there was no further communication.
During my previous stays, robes were provided. This time—nothing.
The restaurant was fully booked, which I understand due to New Year’s Eve, but takeaway was already closed at 3 PM, leaving us with no food options
