Best service of my life best time of my life special shout out to deysi and Italia.
Jazmin Lorena Garcia
Jazmin Lorena Garcia (8 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2025 年 6 月 1 日
Our trip had a terrible start as our flight was canceled the night before and we were scrambling trying to get there on Saturday, May 17 and ended up not being able to come until Sunday, May 18.As far as the room is concerned. We had an ant infestation and when we called the front desk, they told me it will be 45 minutes before someone get there. The gentleman that came spoke no English, so I ended up taking the bug spray from him and spraying myself Because he was acting like he was scared to spray. The shower could’ve been big enough to allow for two people to shower for the romanticism. The rooftop hot tub should have some type of cover so that the sun is not blazing on you. It was very uncomfortable sitting outside With no shade. The air conditioning barely worked in our room. Thank God for the two ceiling fans. When we first got there, we tried to make reservations for the other restaurants and they were fully booked for the whole week. We realize that checking every day between three and five, some reservations were canceled, and spots were open and available. The casino could have a lot more of a variety of gaming tables. The food at the specialty restaurants was OK to pretty good, but the food and a buffet was really good. The food at the 24 hour snack bar called the Cenote wasn’t all that great and I found a bunch of fruit flies hanging out in the salad so that was a big turn off.
Arnita M
Arnita M (7 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 29 日
Beautiful property! Super nice that it was adults only. Wish there was more nightlife options but it was tranquil
Mayling
Mayling (7 晚浪漫旅程)
Expedia 真實旅客評價
4/10 一般
2025 年 5 月 28 日
Notified star experience. Not one staff member knows anything that’s happening on the property. They don’t even know where the buffet time begins or ends.
navjot
navjot (4 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 28 日
This hotel is only a “branch” of what’s offered. Bahia Principe has a couple of other locations that are interconnected here and the best part is, that you can enjoy their amenities even if you aren’t staying at the hotel! Their location is great. You’re staying in the jungle and still get to reconnect with nature. Food was delicious at their buffet and they even have a 24-hour restaurant that also had great food. There’s so much to do here, and would 1000% stay here again. My only downside is that I wish there was more advertisement on the events or shows happening. They have an awesome app, and maybe it was just for me but it wouldn’t load any information. If there are postings of scheduled events/shows that would be awesome. And if there was, maybe front desk can include this during check-in. Like I mentioned, there was so much to do and having this information available makes it incredibly easy to plan. Instead of finding out last minute. :) this hotel was truly a great experience and would recommend it to anyone. It is right in the middle of Tulum and Cancun but secluded enough to avoid the high traffic of tourists. Theres wildlife roaming the area which is a great plus for anyone looking to reconnect with nature.
Luis A
Luis A (3 晚行程)
Expedia 真實旅客評價
4/10 一般
2025 年 5 月 28 日
When we arrived they had our room in the club house area, which was away from the resort, nothing in the area, the pool was under construction. Didn’t like the room, so I had them give has another room outside the pool area in the main resort. The resort room was hot, the AC didn’t blow cool throughout the day. So if you wanted to take a nap you would sweat and be uncomfortable. FYI no beach you have to take a shuttle to another resort Akmul to enjoy the beach. We definitely wouldn’t recommend this resort, unless you are older and just want to do nothing but lounge around.
Shanethia
Shanethia (2 晚浪漫旅程)
Expedia 真實旅客評價
6/10 不錯
2025 年 5 月 27 日
Ashley
Ashley (6 晚行程)
Expedia 真實旅客評價
6/10 不錯
2025 年 5 月 26 日
Stephanie
Stephanie (7 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 26 日
Rachell
Rachell (5 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 24 日
So amazing it’s funny because I read some of the reviews after booking and some of them had me skeptical but after visiting myself OMG what a fantastic experience I guess it’s true when they say you can’t judge a book by its cover or believe everything people say. Find out yourself cause you will be suprised!
Lashaun
Lashaun (5 晚浪漫旅程)
Expedia 真實旅客評價
6/10 不錯
2025 年 5 月 22 日
Victoria
Victoria (6 晚行程)
Expedia 真實旅客評價
4/10 一般
2025 年 5 月 21 日
The property was out dated, couldn't get reservations for the restaurants I wanted. I got food poisoning was sick half of my stay We paid for round-trip transfers, and they were late then didn't want to take us to the airport. They were trying to get more money out of us
Latosha
Latosha (4 晚友伴旅程)
Expedia 真實旅客評價
6/10 不錯
2025 年 5 月 18 日
Staff was friendly and helpful. Though it does need to be stated there are no elevators because there are quite a few stairs to the 3rd floor
Angela Camille
Angela Camille (9 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 17 日
Everything was amazing, me and my partner loved this resort
Andy Rodriguez
Andy Rodriguez (5 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 16 日
Absolutely loved it! I can’t wait to book again and go back !!
Casandra Megan
Casandra Megan (4 晚行程)
Expedia 真實旅客評價
6/10 不錯
2025 年 5 月 13 日
Isabell and Camila with customer service were very helpful. The food and service at the resort is excellent. We were very disappointed that we paid for a Junior Suite Superior which is advertised as 603sq ft but were assigned a smaller regular Junior Suite 495 sq ft. After 5 days of discussions with the front desk we were finally moved to a 603 sq ft room. It was very unpleasant to deal with and a poor start to our vacation. There is construction directly behind some of the buildings and the gas powered leaf blower starts up about 7:30 every morning. Sleeping in was out of the question. There is also major construction going on at the Akumal section which is where the Sian Kaan beach section is so very noisy there. The infinity pool at Akumal was a lovely place to spend our days. The carts ran regular to shuttle you to the beach or a la carte restaurants at the other sections of the resort. Other than not getting the room we paid for it was a good vacation.
Phyllis
Phyllis (9 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2025 年 5 月 13 日
The property is older and quant. The staff and food was excellent however
Felicia
Felicia (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 12 日
The lobby staff was amazing!!! Especially Camila and Armando and Rodrigo with guest services they were absolutely amazing. Everything at the resort was outstanding and great, food, the experience, staff, hotel room everything was amazing. I will definitely be coming back with my family.
hasan
hasan (7 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 10 日
This place was amazing. The staff was amazing, food was amazing and property is massive - you get access to all 4 resorts. 10/10 recommend.
Chad Michael
Chad Michael (7 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 8 日
Derek Michael
Derek Michael (7 晚行程)
Expedia 真實旅客評價
6/10 不錯
2025 年 5 月 6 日
Nicholas
Nicholas (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 5 日
The place had good activities and food at restaurant's was top tier
Erandi with quest experience she was so very helpful and made are stay very pleasant also Calma in quest experience was also very helpful and friendly to me an my wife an the best bartender was Naomi all of these three was five star from day one an truly made my birthday very special an spectacular an i will remember it always an we will definitely be back truly enjoyed myself oh cant forget my guy Freedy from privilege members good guy 😀⭐️⭐️⭐️⭐️⭐️
Dosrey
Dosrey (7 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 4 日
Superó nuestras expectativas, el personal muy amable y la comida variada y de buena calidad, habitación grande, cómoda y con excelente aire acondicionado. El personal de servicio a cliente muy amable Polett y Rodrigo, igual que los meseros, Ramón del Bufete, Florenciano del restaurante de carnes, nos vamos contentos, muy bien atendidos.