One of the best Mexican resorts we have stayed in. Staff go over and above to accomodate us. Abundance of ala carte options and availability is very good compared to other resorts we have stayed at.
Sean C.
7 晚行程
8/10
Muy buen servicio y la comida deliciosa
Felipe
4 晚家庭旅程
4/10
Property was good, but food quality wasn’t good. I got bad food poisoning during my stay there.
Albi
4 晚浪漫旅程
10/10
The accessibility to other resorts and the friendliness of the staff is what impressed me the most.
Nicolas
4 晚行程
10/10
Theresa
4 晚行程
10/10
El Hotel.. Es un bonito.. Limpio..!! Todo el staff d El hotel meseros, recepción,animadores, Concierge, Chefs.. Etc.. Trabajan de manera impecable, un servicio d primera.. Yo he viajado por el mundo.. Y este concepto.. No lo tiene nadie.. Muy bien.. México!! Si se pueden hacer las cosas.. Quedamos muy contentos.
Paula Alejandra
3 晚浪漫旅程
10/10
Stephanie
7 晚行程
8/10
Very large property. Hotels have lots of entertainment. Service is up and down. Some restaurants were top service while others not so much.
Heriberto
3 晚家庭旅程
4/10
We had an unfortunate situation where we had a sewage explosion in our room around midnight. The staff were unfortunately not very helpful and we had to clean it ourselves with our own towels. The next morning they said there was nothing that could be done for us. They offered a half price massage if I gave a good review anyways. It was a short trip so it really changed the tone of the trip for us. Otherwise we liked the food and quiet stay.
Delyth Kaitlin Sai-Hoa
4 晚浪漫旅程
10/10
Property was clean
Marc
4 晚友伴旅程
6/10
I liked the resturaunts and the staff. We had trouble with our air-conditioning for a day but that can happen. The shuttle service was a bit inconsistent but we got where we needed to go for the most part. We were close to the youngest at the property which really didn't end up bothering us. Over all Sian was nice, the beach properties were awesome. It rained one day and I slipped terribly at the Tulum property.
Laryn Milne
5 晚友伴旅程
10/10
Gentjan
5 晚行程
4/10
This property is anything but LUXURY.
The food is extremely mediocre, the food choices for people with gluten allergy were extremely limited.
The buffet was worse than anything in this hotel.
They are serving Freezer burnt ice cream.
Liquor and soft drink choices were quite disappointing
Joshua
4 晚浪漫旅程
10/10
The staff were amazing and very helpful. Food was excellent. Our room was musty and dated. A great resort but try to stay in the more updated areas of the resort.
Eric
4 晚浪漫旅程
10/10
The property itself is amazing and beautiful. It is a very quiet and very well kept hotel. We loved the food options that the buffet offered and the restaurants as well. Our room was very nice and we were upgraded to the penthouse suite with the rooftop hot tub. The staff was extremely friendly, helpful and very welcoming.
Cons: people smoke everywhere. There is designated smoking areas but it doesn’t matter. People smoke by the pool, the beach, on walkways and on their balconies so you can smell smoke everyone.
Also, there was random pest control done at 6 pm on a Wednesday while people were walking. It smelled like chemicals and was on the walkways.
Sarah Kristin
6 晚浪漫旅程
10/10
This place was amazing and the staff were so welcoming and helpful and always doing the best they could to make the experience a 10
Brittany
7 晚浪漫旅程
10/10
We had a great time.
Jaclyn
8 晚家庭旅程
10/10
Awesome!
Joao Edwardo
9 晚家庭旅程
8/10
The resort was quite, us in our 30s joked about it being the 65 community with only a few visitors being 40s and under. The resort being away from the beach was a nice change as the buildings are spread out through the jungle a bit making for a peaceful stay.
The complex as a whole is massive, maybe largest in Quintana Roo? We never got to everything, probably needed a 2 week stay for that. Couple of the other resorts were a younger population but disapeared by 10pm.
We often had to cross the road as so many things we were wanting to do were on the other resorts. Shuttle is convenient until maybe 10pm then we had long wait times from Hacienda to come back to our resort, maybe 30 min a couple nights. I would suggest having the first shuttle radio for you're ride as it seemed to never come otherwise.
Biggest drawback for us i think was the dinners. We were auto booked 5 dinners, 3 japanese (same one 2 of those times) and 2 others. We had issues with the app getting in to change times and even 10 days in advace was nearly impossible to get a dinner we would like. Front desk did get us into one of the restaurants we all wanted to go to while there. Most dinners were after 8pm as we couldn't change so missed most of the shows.
2nd drawback for us was the staff didn't seem to have the best English. Had a lot of mix ups in ordering drinks and food when asking to deviate from the exact menu listing. Not a huge deal, we just dont speak much spanish (working on it slowly).
dan
7 晚浪漫旅程
10/10
Our second time staying at Sian Ka'an.
The rooms need a little updating, but are still well appointed.
As usual it's the fantastic staff that make the stay special.
Barry
8 晚浪漫旅程
10/10
Beautiful property, loved the staff and the room
Ryne Joseph
5 晚浪漫旅程
10/10
Very beautiful
Alicia
3 晚浪漫旅程
8/10
I loved that this resort is separate from the other properties, it meant I could choose to remain on the resort or venture out to other resorts on the property. Fast and reliable trams that bring you where you need to go. Staff were amazing!
Terien
4 晚行程
8/10
A lot of activities you can do
Staff very friendly and helpful