Only issue was Air Conditioner on roof was malfunctioning (not broken, but, noisy)…this was fixed within a couple of days of being here
Matthew
9 晚浪漫旅程
10/10
The best place to stay at in Riviera Maya. If you stay at a Bahia principe resort, you automatically get access to their other 3 resorts, enjoying more dining and entertainment options than you would at any other resort; and still under the “all inclusive” category.
The staff puts a lot of attention to details. For example: I was surprised that because my husband bought some medicine for the stomach at their pharmacy, the staff followed up with us to make sure he was ok, they set up a “bland diet” for him through our stay, in case he wanted to use it; it was truly exceptional service.
We will definitely keep coming here in the future.
Ana Karla
4 晚浪漫旅程
6/10
Taylor
3 晚行程
10/10
Ileana Caraza
4 晚行程
10/10
Would stay again!
Brianna
4 晚友伴旅程
6/10
The property was I like that it was quiet during the day. However,
sandra
5 晚行程
10/10
We loved that we had access to all the connected Bahai resorts. So impressed we are bringing our families next time!
Jane
4 晚行程
10/10
Our romantic dinner was fantastic. The service we got from Francisco and Stephanie was top notch. They made the evening wonderful and we are so grateful for them
Yafet
7 晚浪漫旅程
10/10
Reception lobby area was beautiful, and staff everywhere were very attentive, helpful and nice.
I was driving and I thought property directions were challenging. In addition, I somewhat lucked into a decent parking area that I was able to repeat all three days, but this was not easy due to minimal signage.
Wayne L.
2 晚行程
10/10
Enjoyed my experience
Zachary
7 晚行程
10/10
Loved the atmosphere!
Cassandra
3 晚浪漫旅程
10/10
Yvonne
6 晚行程
10/10
best place I've ever stayed! So great I booked another week two months after my first visit! I'm bringing my mom next time! LOVE everything about this resort and can't wait to try the others around the world!
Christine
6 晚友伴旅程
10/10
Amazing place, kind staff, and the besssst of drinks. Highly recommend if you like a chill laid back vibe!
Taran
5 晚行程
8/10
Second time at this resort. Loved everything!! Did notice longer wait times for trolley service.
Kristy
7 晚家庭旅程
2/10
One of the worst resorts I have stayed in. The way they treat their guests is beyond bad. No leadership to complain to and refused to share their GM info.
Alaa
4 晚友伴旅程
10/10
The property was much better than what I thought, food was excellent
Raymond
3 晚浪漫旅程
8/10
This hotel is smaller than the other in the group hotels, so not so crowded as the others. Being adult only option is great, as the other sites had a lot of families with small children!!
Staff were all very friendly and helpful, the service is excellent.
Unfortunately, the hotel does have a problem with the drains, as the toilet blocked several times, even though the policy is not to put toilet paper down the toilet, I guess some people ignore this!
Garry
7 晚浪漫旅程
10/10
adrian
3 晚行程
10/10
All services were readily available and delivered with a smile. Everything was easy and relaxing
Karen
7 晚行程
10/10
Great All Inclusive, highly recommend.
Michael Robert Van
6 晚浪漫旅程
6/10
Very dated complex. Food is just poor to average
John
4 晚行程
10/10
One of the best Mexican resorts we have stayed in. Staff go over and above to accomodate us. Abundance of ala carte options and availability is very good compared to other resorts we have stayed at.