Felt unsafe, dirty and hotel nothing like the photos on hotel sites or website. Arrived at reception and staff was having an argument with a man trying to get access to a bedroom that he was quoting the Housing Association was paying £600 a month for. The reception staff eventually helped us as a women lay on the floor a few metres away charging her phone with her belongs spread on the floor. We paid for the room and then was given a key and note. As we walked up the stairs the smell was rough. On floor 1 doors to the toilets were tapped over to stop people using them. In the room 104 we only stood for minutes, the room smelt terribly, there was food remnants on the carpet and, wooden furniture was all damaged, the headboard worn out, lampshades hanging off and dirty cups and spoons. I then read the note that reception provided to us that stated the hotel ‘does not take responsibility for any loss or theft of items unless left in reception and that all room keys had to be left at reception if guests left the hotel’. So effectively, stuff not safe in locked rooms! We went to reception to request a refund. The cleaner was there & told us that she had cleaned it. reception staff kept smiling and laughing at us when we asked for a refund when we stated that the photos were not the state of the hotel now and this is misleading. The 1st photo on hotels.com is 500m away from the hotel. We were offered another room, but no chance of staying in this ‘hotel’ if that is what it is
