The room needed updating. The hot water was on pressure pump so it made loud noise when you turned the hot tap on.
真實旅客
1 晚行程
Hotels.com 真實旅客評價
8/10 很好
2024年7月8日
d
d (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年7月7日
Natasha
Natasha (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年6月17日
Patricia
Patricia (6 晚行程)
Expedia 真實旅客評價
4/10 一般
2024年6月3日
There is an extra charge for everything, service was poor and didn’t feel like a guest.
Caitlin
Caitlin (1 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年5月10日
The shower was temperamental and banging while working, it wasn’t until it control fell off that it went hot then couldn’t do anything about it, chips out of the mirror water went everywhere, door handle falling off.
Toni
Toni (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年4月13日
Great service great place to be x
Awesome we loved it
Darren
Darren (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年4月1日
Emma
Emma (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年3月25日
NEIL
NEIL (1 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年3月22日
Bit of a mixed bag. Our room was upgraded on arrival, which was a good start, but then told that anyone who doesn't book directly from their website has to pay £15 per person per day to use the spa. I guess this is their way of making back the price difference. Room was great. Dinner wasn't enjoyable, I would suggest avoiding the restaurant other than for breakfast. Food wasn't up to scratch, white wine brought out warm after a long wait, and surly service from one particular member of staff. Breakfast was generally good however. My partner (who has trained in massage) had a deep tissue massage in the spa, which was not to a good standard. The spa is called an 'Asian Spa' but a Thai massage is an extra £50 (£110 for standard 1 hour treatment / £160 for Thai). Also bear in mind the
Kieran
Kieran (2 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年3月21日
Catfished
Arrived and said the room wasn’t paid for, neither was the breakfast (breakfast was advertised as free) - booked a standard double and received a completely different room, it was tiny.. the key literally said it was a tiny room. I’m not even 6ft and couldn’t even fit in the shower.
Upon arrival I was pressured to book a restaurant slot otherwise I wouldn’t eat, sitting in the bar I could hear every groan and gripe from the team when someone ordered. If you want milk you have to go to reception (would be easy if you didn’t have to go downstairs, outside around the building and back inside again just to get to reception)
Long story short, the images show a good room. The room I got was the small room from your nans house.. back in 1970. Completely different!
Adam
Adam (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年3月9日
Hidden Gem New Glastonbury
Incredible service, facilities and value. A great fusion of Asian luxury and British heritage. Breakfast was brilliant, bacon was world class!
David
David (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年3月4日
luis
luis (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年2月10日
Jonathan
Jonathan (2 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年1月1日
Not as glamorous as it seems
Unfortunately not as pleasant as it seems. We have been given a damp room to stay at and Hotel has refused a refund. I do belive that hotel management is aware of the dampness and mould however they are aiming to hide it behind curtains. Not as glamorous as it seems. Which is a shame as a place and staff seems very nice but we certainly won't be coming back soon.
Aleksandra
Aleksandra (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年1月1日
Caroline
Caroline (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2023年12月29日
Carpet dirty with stains, ceilings had water stains and shower kept going cold then hot. Best thing was breakfast in the morning. I was placed in building outside and next to a baby who was 6 months old and cried all night my mum gave me as a present and what a disaster. Will not recommend to anyone.
Richard
Richard (1 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2023年11月30日
The staff were exceptional
Everyone engaged and extremely friendly
Nothing was too much trouble
David
David (2 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2023年11月17日
What a beautiful hotel and exceptionally friendly staff who were always so helpful
Although we had a beautiful room it was fairly cold in there when we arrived, I mentioned this to staff who came to investigate and said they would see what they could do and pop back, a while later the radiator did start to warm up but was never piping hot, however it di take the chill off the room.
Bed was super comfy
Breakfast was one of the nicest I've had and Megan was very attentive
Other than the room being a little cold to start with I fell in love with this place and if I'm ever in the area again I will certainly consider this hotel.
Christopher
Christopher (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2023年11月14日
We end up not staying in this hotel. there was toe nail in bed, curtains not working and really too short for the window and the room was so small you couldn't walk around the bed. Try to get refund so we called the hotel number of times but we never get call back. Absolutely terrible and really disappointing.
mark
mark (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2023年11月3日
Mid week stop
Great visit , restaurant menu needs frequent change.
christopher
christopher (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2023年10月29日
Lee
Lee (2 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2023年10月16日
Beautiful autumn weekend away
We had a lovely couple of days here with family. The staff are without exception fantastic- really helpful and welcoming. Can’t praise them highly enough. The building is lovely, with nicely decorated public rooms. We had a deluxe double and our adult children had standard doubles. Rooms were comfortable.
Breakfast had a good choice and was included. We can’t comment on other meals as we didn’t eat there at lunchtime or in the evening.
We enjoyed the spa, which was almost deserted on the Sunday late afternoon.
Lovely experience overall and wouldn’t hesitate to return.
Elaine
Elaine (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2023年10月14日
The room had no heating in there
And the room was very dated
Jon
Jon (1 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2023年10月13日
Great stay. Friendly staff and made us feel great. Room was lovely and relaxing. All in all much needed and nothing to complain about.